Customer Success Director

This is an exciting leadership opportunity for an experienced SaaS customer success professional passionate about building strong customer relationships and developing high-performing teams. You will lead Customer Success Managers and Customer Enablement Managers, ensuring customers achieve lasting value from innovative education technology solutions. Your work will directly influence customer retention, renewals, account expansion, and overall satisfaction. Combining strategic oversight with hands-on team leadership, you will strengthen customer engagement practices, improve operational processes, and use data to guide decisions. Working closely with Sales, Product, Engineering, and Marketing, you will help deliver a consistent and scalable customer experience. This fully remote role offers the opportunity to contribute to solutions that support educators, professional development, and improved student outcomes.

• Experience in EdTech, K–12 education, early childhood education, or education-focused SaaS.

• Familiarity with HubSpot or comparable CRM platforms.

• Experience using Gong or other conversation intelligence tools.

• Previous experience leading Customer Success operations within a growing SaaS organization.

• Experience developing tiered customer engagement models, including high-touch, mid-touch, and technology-enabled support approaches.