Data Operations Lead

The Data Operations Lead will oversee the end-to-end delivery, accuracy, and reliability of critical healthcare enrollment data operations.
This role ensures that production data processes and exchanges run efficiently, securely, and in compliance with operational standards.
Working closely with an offshore operations team, you will coordinate daily activities, manage escalations, and maintain consistent service quality across time zones.
As the primary onshore point of contact, you will support internal and external customers while directly handling time-sensitive operational tasks during US business hours.
You will also lead troubleshooting, strengthen standard operating procedures, and identify opportunities to improve workflows through automation.
This is a hands-on individual contributor position requiring strong technical expertise, independent judgment, and the ability to lead through influence rather than direct management.
The role is fully remote within the United States, with occasional after-hours support and participation in an on-call rotation.

The ideal candidate combines extensive production operations experience with advanced technical skills, strong analytical capabilities, and the ability to coordinate effectively across geographically distributed teams. The following qualifications are expected:

• Bachelor's degree in Business Administration, Economics, Healthcare, Information Systems, Statistics, or a related field. An equivalent combination of education and relevant experience may be considered.

• At least 7 years of experience in a related field, including demonstrated ownership of production or operational processes.

• Experience in at least two of the following areas is preferred: healthcare operations, healthcare economics, healthcare policy, statistical modeling, business decision-making, analysis, or business management.

• Healthcare industry experience is highly preferred, particularly experience with healthcare claims or enrollment platforms.

• Previous experience working with offshore or globally distributed teams is strongly preferred.

• ITIL certification or progress toward relevant certification is highly desirable.

• Advanced SQL Server and Transact-SQL skills, including the ability to troubleshoot complex technical issues and guide others.

• Advanced expertise with job scheduling tools such as Control-M, including job monitoring, failure analysis, job ordering, schedule design, and dependency management.

• Experience with Microsoft SQL Server, Oracle, and Control-M, with the flexibility to work across additional technologies.

• Strong analytical, planning, and problem-solving capabilities.

• Excellent written and verbal communication skills, including the ability to explain complex issues and coordinate work asynchronously across time zones.

• Proven ability to lead through influence without direct authority and collaborate effectively with offshore leads and operational teams.

• Strong sense of ownership, accountability, and sound judgment when managing high-pressure production situations.

• Ability to work independently while contributing effectively to a collaborative team environment.

• Strong customer service and stakeholder management skills, with the ability to communicate effectively at all organizational levels.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Flexibility to support activities outside standard business hours, participate in on-call rotations, and accommodate early or late meetings with offshore colleagues.

• Ability to work effectively in a remote or hybrid environment across multiple time zones.

• Willingness to travel occasionally depending on business needs.

• Ability to complete a pre-employment criminal background check, if required.