Director, Field Operations

The Director, Field Operations will lead the development and implementation of commercial field operations capabilities in preparation for a major pharmaceutical product launch. This leadership role will translate commercial strategy into scalable processes, systems, and operational frameworks that support high-performing customer-facing teams. You will oversee field infrastructure, territory management, CRM workflows, targeting deployment, incentive compensation, and performance reporting. Working across Commercial, Analytics, IT, Finance, Compliance, and other business functions, you will ensure seamless coordination and operational excellence. The position offers the opportunity to build launch-ready capabilities within a fast-paced, late-stage biopharmaceutical environment focused on advancing innovative treatments for psychiatric and neurological conditions. You will establish the governance, technology, and processes needed to support successful commercialization and sustainable business growth. This is a hands-on leadership opportunity for an experienced pharmaceutical operations professional who thrives in dynamic environments and enjoys building scalable solutions from the ground up.

• Education: Bachelor's degree required; a degree in business, life sciences, analytics, healthcare, or a related discipline is preferred.

• Professional Experience: At least 10 years of relevant professional experience, with progressive responsibility in pharmaceutical, biotechnology, or life sciences commercial operations, sales operations, or field force effectiveness.

• Launch Experience: Demonstrated experience supporting pre-launch preparation or commercial product launches, ideally involving specialty pharmaceuticals or complex therapeutic areas.

• CRM and Commercial Technology: Hands-on experience with commercial CRM operations, including Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau, or comparable platforms.

• Field Operations Expertise: Strong knowledge of territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance.

• Strategic and Operational Execution: Ability to translate commercial strategies into practical processes, system requirements, internal controls, and measurable business outcomes.

• Leadership and Collaboration: Excellent cross-functional leadership, communication, project management, analytical judgment, and stakeholder management skills.

• Vendor and Process Management: Experience overseeing external vendors, managing deliverables, improving workflows, and building standardized processes that support business continuity and scalability.

• Compliance and Data Privacy: Working knowledge of pharmaceutical compliance standards and data privacy requirements applicable to commercial field operations.

• Preferred Experience: Familiarity with HCP/HCO account hierarchies, account-based field teams, reimbursement support models, and specialty pharmacy or patient hub-related field interfaces.

• Additional Preferred Skills: Experience with incentive compensation governance, territory alignment platforms, phased field deployment, workflow automation, and approved AI-enabled business applications.

• Travel Requirements: Willingness to travel up to 10% based on business needs.

• Personal Attributes: A hands-on, adaptable leader who can operate effectively in a lean, fast-moving environment, manage competing priorities, and build operational capabilities from the ground up.