Lead, Business Operations - Payward Services

The Lead, Business Operations will serve as a key operational partner to leadership, helping scale a global financial infrastructure business supporting trading, payments, funding, and digital asset services. This role combines business operations, partner launch management, process improvement, and strategic project leadership. You will work across Sales, Finance, Product, Engineering, Legal, and Compliance to strengthen operational execution and improve business performance. A central focus will be building repeatable partner launch processes, establishing effective operating rhythms, and automating manual workflows using AI and integrations. The position offers broad ownership and the opportunity to shape how a growing, cross-functional business operates. It is particularly suited to a proactive builder who can turn ambiguous challenges into practical, scalable solutions.

• At least 4 years of experience in Business Operations (BizOps), Revenue Operations (RevOps), Strategy, or a related function.

• In-house experience within payments, fintech, financial services, or the cryptocurrency industry is required. Consulting experience is welcome as an additional qualification but does not replace the need for relevant in-house experience.

• Demonstrated ability to own processes end to end, from identifying operational problems and designing solutions to implementation, maintenance, and continuous improvement.

• Strong versatility, with the ability to move between partner launch planning, business reporting, workflow automation, and strategic projects.

• A proactive, builder-oriented mindset, with experience using AI tools, scripts, or no-code automation platforms to reduce manual work and improve efficiency.

• Strong analytical skills, comfort working with business data, and rigorous attention to detail.

• Excellent communication skills, including the ability to explain new processes to Sales teams, present decisions and updates to leadership, and translate business needs into clear requirements for Engineering.

• Strong cross-functional collaboration skills and the ability to coordinate stakeholders across different business areas.

• Ability to work independently, establish priorities, and create a roadmap when processes or direction are not yet defined.

• A self-starter attitude, sound judgment, and a strong sense of accountability for delivering outcomes.

• Nice to have: Experience in payments, card programs, or cryptocurrency infrastructure.