Professional Services, Program Manager

United StatesRemoteFull-timemid

OperationsProject Manager

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Requirements Summary

Demonstrated experience leading complex programs involving multiple interdependent projects, stakeholders, and timelines. Strong capabilities in program planning, forecasting, reporting,

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OperationsProject Manager

As a Professional Services, Program Manager, you will lead complex, multi-workstream service engagements, helping strategic customers turn transformation objectives into successful delivery plans. You will coordinate interconnected projects, align stakeholders, and ensure clear visibility into milestones, dependencies, resources, and outcomes. Working closely with customer leaders and internal delivery teams, you will guide programs from initial planning through execution while building trusted relationships across technical and executive groups. You will establish practical delivery methodologies grounded in agile and project management best practices, adapting your approach to each customer's needs. In an all-remote, asynchronous environment, you will bring structure, accountability, and effective communication to complex initiatives. This is an opportunity to shape customer adoption at scale and help organizations achieve meaningful business value through strong program leadership.

Lead the delivery of complex, multi-workstream professional services engagements for large and strategic customers.
Build and maintain strong relationships with executive stakeholders, program and project managers, engineering, development, and security teams.
Develop and implement delivery methodologies based on agile and project management best practices, ensuring stakeholders understand how they will be applied.
Create and communicate program roadmaps, milestones, dependencies, deliverables, and progress across connected projects.
Manage stakeholder expectations and obtain approval for key decisions, milestones, and delivery plans.
Define program strategies, including business justification, expected benefits, scope, timelines, schedules, resources, stakeholders, and success criteria.
Establish program governance structures, including RACI charts, work breakdown structures, communication plans, and escalation paths.
Collaborate with Engagement Managers and Regional Delivery Managers on program scoping, delivery assumptions, and improvements to project management processes.
Contribute to continuous improvement initiatives through quarterly objectives and key results (OKRs).

Requirements

~1 min read

Demonstrated experience leading complex programs involving multiple interdependent projects, stakeholders, and timelines.
Strong capabilities in program planning, forecasting, reporting, and communicating delivery metrics to internal and external stakeholders.
Ability to manage long-term project budgets, schedules, risks, and dependencies.
Proven ability to build collaborative customer relationships and work effectively with Engagement Managers, Architects, and delivery teams.
Working knowledge of agile methodologies and other project management approaches, with the ability to adapt frameworks to different customer needs.
Experience developing long-term plans that support customer adoption, organizational transformation, and successful delivery outcomes.
Confidence leading program-level meetings and driving progress across multiple workstreams.
Strong communication, organization, stakeholder management, and problem-solving skills.
Willingness to complete a project management certification within the first two months of employment.