Quality Engineer, QA

As a Quality Engineer, QA, you will establish and lead the quality assurance strategy for a growing, AI-powered SaaS platform designed to help frontline workers access essential government benefits. You will take ownership of automated testing, integration quality, and release readiness across a complex web application and its connected services. Working closely with engineers and customer-facing teams, you will identify critical risks, build reliable test frameworks, and ensure every release meets clear quality standards. You will also evaluate AI-powered chat features and test systems operating in sensitive, regulated environments. This hands-on senior role offers significant autonomy, with the freedom to define testing priorities, select tools, and influence engineering practices. Your work will directly support families in accessing and maintaining the benefits they are eligible for.

The ideal candidate is an experienced quality or software engineer who can independently establish a testing practice, write maintainable automation, and make sound decisions about product risk. You should be comfortable operating across multiple teams without a predefined testing backlog and communicating technical findings clearly to both technical and non-technical stakeholders.

• At least five years of experience in quality assurance, software testing, or software engineering.

• Demonstrated experience designing and implementing automated tests that you personally developed, integrated into continuous integration, and maintained collaboratively with other engineers.

• Experience establishing or significantly improving a testing practice, including selecting tools, writing initial test suites, integrating automation into CI, and identifying areas that remain untested.

• Strong test automation programming skills in Python or TypeScript.

• Experience testing APIs, browser-based applications, and software delivery pipelines, including headless browser testing and integration tests involving failing or unreliable dependencies.

• Ability to understand complex business rules or policy requirements, identify ambiguities, and translate them into effective test scenarios.

• Experience serving as the primary or sole quality specialist across multiple teams, independently setting priorities and determining where testing effort is most valuable.

• Strong analytical and problem-solving skills, with the ability to assess risk and make evidence-based release recommendations.

• Excellent written communication skills, including the ability to explain test results and technical risks to engineers and non-technical stakeholders.

• Confidence in constructively challenging deadlines and release decisions when quality or reliability concerns warrant further investigation.

• Ability to work autonomously while collaborating effectively with engineers and customer-facing teams.