Revenue Growth Operations Manager

Own and maintain accurate, complete, and reliable account, contact, and opportunity data in the CRM, partnering with Business Development Directors to resolve inconsistencies and missing information.

Monitor CRM data quality, address duplicate records and outdated opportunity details, and maintain field standards, documentation, reporting structures, and approved configurations.

Troubleshoot CRM issues, coordinate platform support, recommend system enhancements, and drive user adoption through onboarding, training, and ongoing guidance.

Coordinate weekly pipeline reviews and forecast submissions, ensuring opportunity owners maintain accurate deal values, stages, expected award dates, and next steps.

Assess pipeline quality against established stage criteria, identify stalled opportunities and potential award risks, and consolidate forecast inputs for Growth leadership.

Monitor forecast accuracy, investigate variances, and recommend improvements to forecasting processes and data reliability.

Develop and maintain dashboards and recurring reports covering pipeline performance, bookings, stage conversion, opportunity aging, sales cycle length, and progress against targets.

Analyze pipeline coverage, opportunity progression, and win/loss trends to identify performance gaps, emerging risks, and opportunities for improvement.

Partner with Finance and Programs to reconcile bookings, backlog, and revenue reporting inputs while respecting Finance's responsibility for revenue recognition.

Respond independently to reporting and analytical requests, translating complex information into clear findings and actionable recommendations.

Maintain and improve documented sales workflows covering opportunity creation, qualification, stage progression, and closeout.

Coordinate closed-won opportunity handoffs to Finance and Programs, ensuring commercial information and supporting documentation are complete and accurate.

Support annual sales planning by analyzing historical performance, organizing planning inputs, and maintaining approved targets and account assignments.

Identify operational inefficiencies and implement approved improvements to CRM workflows, reporting, and administrative processes.

Provide ongoing sales process and CRM support, ensuring sales materials, resources, and documentation remain accurate and accessible.

Partner with Marketing on event-related CRM tracking, lead assignments, follow-up activities, and performance reporting.

Coordinate Growth-related contracts, statements of work, purchase orders, invoices, and other administrative requirements in collaboration with Business Operations and Finance.

Maintain centralized tracking systems for customer, consultant, vendor, and partner agreements, including owners, approval status, key dates, financial commitments, and outstanding actions.

Collect, validate, and route required documentation through established contracting, purchasing, and financial approval processes.

Monitor requests through completion, follow up with stakeholders, and escalate missing documentation, approaching deadlines, or delays.

Support Growth budget management by tracking approved spending, purchase orders, invoices, and financial commitments in partnership with Finance.

Identify discrepancies, recommend corrective actions, and improve coordination between Growth, Business Operations, and Finance.

A bachelor's degree in business, finance, operations, or a related field, or equivalent practical experience.

5–7 years of progressively responsible experience in sales operations, revenue operations, CRM administration, business operations, or a closely related function.

Strong hands-on experience with Pryzm/Belisar or a comparable CRM platform, such as Salesforce or HubSpot, including data management, reporting, process administration, and system optimization.

Demonstrated experience independently managing pipeline reviews, sales forecasting, and recurring performance reporting.

Proven ability to analyze sales and pipeline data, identify trends and discrepancies, and translate findings into actionable recommendations for leadership.

Experience managing and improving cross-functional administrative workflows involving contracts, purchase orders, budgets, invoices, or financial tracking.

A track record of maintaining CRM data integrity, developing dashboards and reports, and improving operational processes.

Advanced Excel or comparable spreadsheet skills, including data analysis, reporting, validation, and reconciliation.

Strong analytical and problem-solving skills, with the ability to identify root causes and implement practical solutions.

Excellent organizational and project coordination capabilities, including the ability to manage competing priorities, recurring deadlines, and requests from multiple stakeholders.

Strong written and verbal communication skills, with the ability to present information clearly and collaborate across departments and leadership levels.

Ability to work independently, exercise sound judgment, take initiative, and drive operational activities through completion with limited oversight.

Demonstrated experience implementing process improvements that enhance efficiency, accuracy, and accountability.

Willingness to travel up to 10% as required.

Experience supporting sales or revenue operations in the defense, aerospace, government contracting, or technology industries.

Familiarity with complex, long-cycle sales environments, government procurement processes, and contract award forecasting.

Working knowledge of bookings, backlog, revenue forecasting, and recognized revenue.

Familiarity with emerging government acquisition initiatives and nontraditional procurement pathways.

Experience enhancing CRM workflows, automating recurring reports, and streamlining administrative processes.

Experience supporting executive-level pipeline reporting, business reviews, and annual sales planning.

Applicants must be U.S. citizens due to the nature of the technology involved.

Employees must be able to obtain and maintain a U.S. Government Security Clearance if required for the position.