Senior Clinical Operations Manager

The Senior Clinical Operations Manager will lead and develop clinical operations teams, ensuring the successful delivery of high-quality clinical trials across a diverse portfolio of studies. This role combines people leadership, strategic oversight, resource planning, and operational excellence in a dynamic clinical research environment. You will coach and mentor Clinical Trial Managers, Clinical Research Associates, and other clinical operations professionals while fostering accountability and continuous improvement. Working closely with project management, finance, sponsors, and cross-functional teams, you will ensure studies meet quality, regulatory, timeline, and budget expectations. You will oversee performance indicators, proactively manage operational risks, and strengthen quality governance across clinical trial activities. The position also offers the opportunity to drive digital transformation by integrating technology, automation, and AI-powered tools into clinical operations. This is an excellent opportunity for an experienced clinical research leader seeking to shape operational strategy, develop high-performing teams, and improve clinical trial delivery.

• Education: Bachelor's degree in clinical research or a related field.

• Professional experience: At least 10 years of clinical research experience within the biotechnology, pharmaceutical, or contract research organization (CRO) industry, including clinical monitoring and senior operational oversight as a Clinical Operations Manager, Project Manager, Clinical Trial Manager, or in an equivalent position.

• Clinical monitoring expertise: Strong practical experience in clinical monitoring, with a solid understanding of study management, site oversight, quality assurance, and clinical trial delivery. Previous experience working within a CRO is an asset.

• Regulatory knowledge: Good understanding of Good Clinical Practice (GCP) and applicable regulations and guidelines from Health Canada, the U.S. Food and Drug Administration (FDA), the European Medicines Agency (EMA), and other relevant regulatory authorities.

• Leadership and people development: Demonstrated ability to manage, coach, and develop clinical operations professionals, establish clear performance expectations, and foster a collaborative, accountable, and high-performing team culture.

• Digital and technical proficiency: Excellent command of Microsoft Office applications, including Word, Excel, and PowerPoint. Demonstrated interest in innovation, digital transformation, and process optimization, with the ability to use AI-powered tools such as ChatGPT, Microsoft Copilot, Gemini, or similar platforms to improve daily workflows and productivity.

• Operational and analytical skills: Strong organizational, planning, time-management, and multitasking abilities, with sound judgment, problem-solving skills, and the capacity to monitor performance metrics and manage competing priorities.

• Communication and relationship management: Excellent written and spoken English, with the ability to communicate effectively with sponsors, clinical project teams, colleagues, and cross-functional stakeholders. Strong interpersonal skills and the ability to build productive professional relationships are essential.

• Adaptability and change management: Ability to thrive in a fast-paced, evolving environment, learn new systems quickly, adapt to changing industry practices, and lead improvement initiatives across teams.

• Availability: Willingness to travel up to 20% of the time. Candidates must be legally authorized to work in Canada.