Senior Engineering Manager - Tenant

We are seeking an experienced Senior Engineering Manager to lead the development and growth of a private-cloud software offering that enables enterprise customers to operate an observability platform within their own cloud environments. In this role, you will guide a highly experienced engineering team while balancing technical delivery, operational reliability, customer needs, and business growth. You will collaborate across Engineering, Sales, Support, and Field Engineering to address enterprise requirements, security reviews, deployments, and complex technical challenges. You will also help maintain alignment between private-cloud and SaaS products, ensuring that improvements in one environment benefit the other. Beyond delivery, you will strengthen team capabilities through hiring, mentoring, and reducing key-person dependencies. This is an opportunity for a technically grounded leader who thrives in distributed environments, enjoys solving complex infrastructure challenges, and can make thoughtful decisions in a fast-moving organization.

• At least one year of experience as an Engineering Manager leading a highly technical, senior engineering team.

• A strong software engineering background, with a track record of technical leadership, influencing stakeholders without formal authority, and improving systems and team practices.

• Experience managing or leading a team responsible for production systems and a real on-call rotation, with a strong understanding of operational reliability.

• Experience shipping and operating software in environments where infrastructure or deployment conditions are not fully controlled, such as on-premises installations, private cloud, bring-your-own-cloud (BYOC), or managed single-tenant environments.

• Understanding of the challenges associated with version compatibility, incomplete telemetry, customer-specific infrastructure, and enterprise security restrictions.

• Working knowledge of Kubernetes and AWS, with the ability to review technical designs, ask critical questions, and contribute meaningfully to incident reviews.

• Experience working directly with enterprise customers or buyers on security questionnaires, access models, procurement requirements, escalations, and deployment constraints.

• Strong prioritization and decision-making skills, particularly when managing a small team with a broad range of technical responsibilities.

• Experience hiring, onboarding, and developing engineers in technically complex domains with steep learning curves.

• Comfort with AI development tools and a thoughtful perspective on their appropriate use.

• Strong communication and collaboration skills, with the ability to coordinate work across engineering teams and business functions.

• Familiarity with observability platforms, distributed tracing, or OpenTelemetry.

• Continued interest in hands-on engineering, contributing to code, and reviewing technical implementations.

• Experience with Go, Terraform, Kafka, or large-scale data infrastructure.

• Familiarity with FedRAMP, AWS GovCloud, or compliance requirements in regulated industries.

• Experience in solutions architecture, technical consulting, deployment engineering, or other customer-facing technical roles.