Staff Product Manager, Retail Experiences

We are seeking an experienced Staff Product Manager to lead the strategy and development of innovative digital experiences that enhance the entire guest journey across physical entertainment and hospitality properties. In this senior individual contributor role, you will own a strategic product portfolio, connecting mobile technology with real-world guest interactions. You will shape the product vision and multi-year roadmap, transforming customer insights and operational needs into impactful digital solutions. Working closely with Engineering, Design, Data, Marketing, Compliance, and Retail Operations, you will drive initiatives from discovery through launch and continuous improvement. You will play a key role in creating personalized, location-aware experiences that strengthen guest engagement, loyalty, and satisfaction. This is an opportunity to influence a large-scale omnichannel product ecosystem within a dynamic, highly regulated entertainment environment.

• At least 7 years of product management experience, with a proven track record of owning consumer-facing mobile or digital products from strategy and discovery through launch and continuous optimization at scale.

• Demonstrated experience developing customer, guest, or member-facing products that connect digital and physical experiences, ideally within hospitality, travel, entertainment, ticketing, retail, or loyalty environments.

• Strong product judgment and customer empathy, with the ability to translate user research, behavioral insights, and journey mapping into meaningful product priorities.

• Proven ability to define compelling product visions and strategies and translate them into focused roadmaps that deliver measurable, incremental business value.

• Experience leading cross-functional initiatives through influence, working closely with Engineering, Design, Data, Marketing, and Operations teams in agile environments.

• Familiarity with iOS and Android release processes, as well as content management and configuration tools that support product launches and go-to-market execution.

• Strong technical understanding and experience collaborating with Engineering teams on APIs, system integrations, and platform architecture.

• Excellent analytical skills, including experience with A/B testing, product analytics, performance measurement, and data-driven investment decisions.

• Experience working within operations-heavy, multi-location organizations and driving adoption of digital solutions among frontline teams.

• Strong executive communication, stakeholder management, strategic thinking, and collaboration skills.

• Ability to navigate ambiguity, manage competing priorities, and influence decision-making across complex organizational structures.

• Previous experience in hospitality technology or other regulated industries, such as gaming or financial services.

• Experience developing omnichannel customer experiences that integrate digital platforms with physical services and locations.

• Familiarity with loyalty programs, personalized customer engagement, location-based services, and mobile-first product ecosystems.

• Experience scaling digital products across multiple properties, business units, or geographically distributed operations.