Technical Support Engineer (CS)

The Technical Support Engineer will play a key role in helping enterprise customers successfully adopt and operate a platform that connects AI agents and human users with business systems securely. As part of the Customer Success team, you will serve as a trusted technical contact, guiding customers through complex troubleshooting and integration challenges. You will combine hands-on technical expertise with strong customer communication to investigate issues, coordinate resolutions, and deliver timely support. The role also involves helping customers understand advanced product capabilities through training and practical guidance. Working closely with internal teams, you will contribute to process improvements, automation initiatives, and product feedback. This is an opportunity to work in a collaborative, fast-moving environment at the intersection of enterprise software, identity, security, and AI.

• 3+ years of experience in technical support, solutions engineering, DevOps, or a similar technical role, ideally within identity and access management (IAM), IT, or security.

• Availability to work East Coast business hours.

• Hands-on experience with HTTP APIs, including REST and OAuth, authentication protocols, and connector or integration development.

• Strong understanding of Docker and Kubernetes, particularly when troubleshooting containerized applications.

• Experience supporting on-premises infrastructure and hybrid cloud deployments.

• Excellent communication and customer-facing skills, with the ability to explain complex technical issues clearly and empathetically.

• Strong troubleshooting, problem-solving, and organizational skills, including the ability to coordinate multiple issues and work effectively with cross-functional teams.

• Nice to have: Familiarity with AWS IAM, policies, roles, identity federation, or infrastructure-as-code tools.

• Nice to have: Experience with Microsoft Entra ID (Azure AD), Active Directory administration, and related integrations.

• Nice to have: Scripting or light development experience using languages such as Python, Bash, or Go.