Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

IndiaRemoteFull-timemid

Functional AnalystBusiness Analysis & Process

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps.

Technical Tools

Functional AnalystBusiness Analysis & Process

The Workday Support Specialist will provide technical and functional support to clients, ensuring the smooth operation, maintenance, and continuous improvement of their Workday platforms. Embedded within one or two client teams, you will handle escalated support requests involving system configurations, business processes, reporting, and integrations. You will investigate complex issues, perform root cause analysis, and deliver effective solutions while maintaining high service standards. Working across key Workday modules, you will collaborate with clients, internal specialists, and consulting teams to resolve challenges efficiently. The role also involves supporting junior team members, improving documentation, and strengthening client self-service capabilities. This is an excellent opportunity for a Workday professional seeking to develop their consulting expertise in a collaborative, international, client-facing environment.

Provide Tier 2 Workday functional and technical support as an embedded resource within one or two client teams, covering modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, and Financials.
Investigate, troubleshoot, and resolve escalated Workday issues involving business process configurations, system functionality, and basic integrations.
Perform root cause analysis on recurring technical and functional issues, identifying improvement opportunities and recommending client-specific solutions.
Configure, maintain, and optimize Workday business processes and reports according to client requirements and the scope of Tier 2 support.
Identify advanced configuration and integration challenges and escalate them to Tier 3 consulting teams with comprehensive documentation and troubleshooting details.
Maintain accurate records of incidents, resolutions, and technical procedures within client knowledge bases to improve operational efficiency and encourage self-service.
Provide guidance and technical assistance to Tier 1 support specialists, helping strengthen their troubleshooting skills and overall service delivery.
Build and maintain strong client relationships through proactive communication, regular updates, and alignment with service-level agreements (SLAs).
Manage multiple support requests and competing priorities while ensuring timely resolution and consistent service quality.
Collaborate with the Workday Managed Services Supervisor and other stakeholders to maintain high standards of client satisfaction and operational performance.

Requirements

~1 min read

At least 2 years of professional experience in Workday support, configuration, or administration, preferably within a consulting, managed services, or client-facing environment.
Strong working knowledge of one or more Workday modules, including HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
Hands-on experience with intermediate Workday configuration and business process management.
Experience creating, maintaining, and troubleshooting Workday reports and basic integrations.
Familiarity with IT Service Management (ITSM) platforms such as ServiceNow and established client documentation practices.
Strong analytical thinking and problem-solving abilities, with the capacity to investigate issues and identify their underlying causes.
Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal technical teams.
Ability to manage multiple priorities and support requests across different client environments.
Strong organizational skills, attention to detail, and a proactive approach to issue resolution.
Ability and willingness to work flexible shifts that overlap with EMEA and US time zones.
A collaborative mindset and the ability to work independently while contributing effectively to distributed teams.