F&B – Operations Manager

Help Deliver the Kalahari Experience    

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.    

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.    

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.    

F&B – Operations Manager   

Kalahari Resorts & Conventions is seeking a Food & Beverage Operations Manager to provide multi-unit oversight across the resort’s full-service and fast-casual dining outlets. Reporting to the Food and Beverage Director, you’ll oversee daily operations across multiple locations, guide outlet leadership teams, and coordinate priorities to achieve objectives for sales, cost control, associate retention, guest satisfaction, food quality, cleanliness, and sanitation. 

Rather than managing a single restaurant or serving primarily as temporary coverage, you’ll support outlet leadership teams and hold them accountable for consistent execution across locations. You’ll partner with outlet managers to monitor performance, address operational challenges, share best practices, and strengthen service and operating standards. This role offers broad exposure to food and beverage operations throughout the resort and opportunities for continued leadership growth with Kalahari Resorts. 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring outlet leaders and associates while delivering extraordinary guest experiences. You’ll help ensure each restaurant delivers exceptional service, consistent food quality, and a clean, welcoming atmosphere. Through coaching, leadership development, and clear accountability across locations, you’ll foster engagement and a culture where teams feel supported and empowered to succeed.

Key Responsibilities    

• With the assistance of outlet Managers, ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.  

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs for all food and beverage outlets within the Resort.  

• Oversee all outlet supervisors and assistant managers on duty during the same shifts.  

• Ensure that all food and beverage products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 

What We’re Looking For    

• 2+ years of experience in full-service restaurants, bars, banquets, and kitchen management required.  

• High School Diploma or general education degree (GED) is required.  

• 3 years of related experience and/or training, or an equivalent combination of education and experience, is needed.  

Preferred Requirements  

• Experience in front-of-house operations, preferably with at least 3 years in a supervisory or assistant management role within a hotel or resort setting.  

• Experience overseeing multiple full-service restaurant locations simultaneously, ideally with at least 2 years of experience.  

• Knowledge of food and beverage inventory management, recipe adherence, and cost control.  

• A general understanding of food and beverage operations, financial performance, and profit and loss (P&L) management.   

 
A Sampling of Our Benefits    

Our team enjoys a comprehensive benefits package, including:    

• Career growth opportunities with promotion from within    

• 401(k) matching, paid time off, and holiday compensation    

• Health, dental, and vision coverage for full-time associates    

• Employee appreciation events, discounts, and perks at all resorts    

• Education assistance programs to help advance your career    

Be Part of Something Extraordinary    

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.    

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.    

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.