Resource Analyst - Resource Management Center

United StatesUnited States·Kansas Citymid
OperationsManagement
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Quick Summary

Requirements Summary

Full time Job Requisition ID:R-46790 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Technical Tools
OperationsManagement

Resource Analyst - Resource Management Center

Nights - Full Time

Bell Hospital

The Resource Analyst, in collaboration with leaders, maximizes resource efficiency through the end to end resource cycle from schedule creation through precise placement assuring the right person is at the right place at the right time. Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports to be used for capacity planning within the call center. Coordinates with other departments when outages occur and calls must be redirected.

Hours: Full-time - 3 - 12 hour shifts.

Responsibilities and Essential Job Functions
  • Maximizing Core Staff • Collaborates with leaders to maximize core staff resources by developing effective schedules. • Reviews core staff schedule to identify gaps and critical needs. • Communicates with leaders on strategies to fill gaps and critical needs. • Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period.
  • Maximizing Contingency Staff • Analyzes contingency staffing needs across schedule period and healthcare system. • Identifies gaps based on priority levels and workload ratios. • Analyzes immediate priority gaps based upon predicted census. • Proactively recruits contingency staff focusing on immediate recruitment efforts with contingency staff most likely to fill the need.
  • Resource Planning and Deployment • Communicates critical staffing needs to leaders. • Analyzes available resources for most efficient placement based on enterprise, peer-department and individual department demand. • Collaborates with leaders to finalize placement recommendations. • Deploys core and contingency staff based on demand, skill mix and peer group gaps. • Cancels or reduces staff, if necessary, based on business rules and policy. • Reviews outcomes and collaborates on opportunities to improve resource placement decisions. • Maintains the proper level of confidentiality and professionalism in all interactions.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 1 or more years Office experience

Preferred Education and Experience
  • Associates Degree
  • Bachelors Degree
  • 2 or more years Office experience

Knowledge Requirements
  • Ability to work with computer software
  • Strong computer skills

Full time

R-46790

  • The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

  • The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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Location & Eligibility

Where is the job
Kansas City, United States
On-site at the office
Who can apply
US

Listing Details

Posted
September 22, 2026
First seen
September 27, 2026
Last seen
September 30, 2026

Posting Health

Days active
2
Repost count
0
Trust Level
33%
Scored at
September 30, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Resource Analyst - Resource Management Center