Operations Manager

We are looking for an operations manager capable of overseeing all daily operations at katana-us.com and its group, bringing structure, efficiency, and clarity.

• Managing all daily operations across the company
• Coordinating internal teams (support, creative, logistics, media buyers…)
• Ensuring smooth execution of orders, customer support, workflows, and timelines
• Implementing processes, SOPs, and operational improvements
• Monitoring KPIs and maintaining operational dashboards
• Managing communication with suppliers, partners, and external services
• Supporting product launches and peak seasons (Black Friday, new brands…)
• Troubleshooting operational issues and unblocking bottlenecks
• Overseeing or coordinating website updates and changes when needed
• Preparing the operational infrastructure for scale: new brands, more volume, more complexity
• Working closely with the founder on strategic and execution-related decisions

• Has real experience in e-commerce operations
• Is extremely organized, reliable, and execution-focused
• Has strong problem-solving skills and can stay calm under pressure
• Have experience in team management and recruitment
• Can build structure inside an environment that moves fast
• Has experience with online tools (Shopify, Notion, Slack, support tools…)
• Speaks fluent English
• Is available full-time and long-term
• Bonus : Has the ambition to grow into a Head of Ops → COO position