E-commerce & Digital Operations Specialist

Mexico·Mexico Citymid

OperationsOperations Specialist

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Quick Summary

Key Responsibilities

Own the entire order process, from Order creation through fulfillment and final delivery to the customer, ensuring timing and fulfillment accuracy.

Technical Tools

OperationsOperations Specialist

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Support the growth and development of the Digital channel by managing the day-to-day operations, customer experience, product catalog, inventory, and marketplace execution across brand´s digital ecommerce platforms. Provide site performance analysis, execute process improvements and initiatives designed to improve business KPIs, customer experience, and overall ecommerce growth.

Responsibilities

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Requirements

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2-5 years relevant experience in Digital/Ecommerce industry, preferably in fashion retail

Customer service experience and Skills. Ability and experience managing customer issues end to end

Bilingual Spanish/English

Strong Analytical and reporting skills

Basic understanding of product assortment, performance and online merchandising

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.