Operations Lead, Lip Lab - Dallas Knox

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.  

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
• 2+ years’ experience in retail, hospitality, or a related field
• Excellent communication and problem-solving abilities
• Passion for customer service and a positive attitude
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills
• Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word

• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

• →Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
• →Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required
• →Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.
• →Manage the supplies and inventory to budget, keeping accurate counts in inventory system and maintaining levels to ensure the team’s success.
• →Manage daily and weekly operational task list
• →Optimize store organization to positively impact guest and employee experience.
• →Train and ensure Good Manufacturing Standards are being followed by team members.
• →Train and ensure hygiene and safety standards are always maintained.
• →Train and troubleshoot technology