Lead Operations Analyst, Commercial Card

For Those Who Work At Home, Ohio

• Responsible for overseeing assigned Commercial Card modification packages; ensuring configuration, training and adoption of new solutions.  
• Lead meetings with stakeholders, including sales team members, clients, vendor representatives and other partners. 
• Clearly understand and articulate our clients’ priorities, objectives and expectations. 
• Create material to scope and plan modification projects, maintain transparency, and manage stakeholder expectations. 
• Drive on-time fulfillment of SLA commitments by promoting stakeholder accountability, mitigating project issues and risks, and adapting to project changes.
• Continually develop expertise in accounts payables payment products and how they respond to client unique needs and requirements to close the gaps between current solution capabilities and our client’s needs.
• Fully understand and adhere to KeyBank policies and procedures regarding business resiliency including maintenance and retention of project plans, work completion, and system records
• Adhere to all Risk policies and procedures. 
• Limited travel required.

• Bachelor's Degree or equivalent work experience
• Minimum 5 years in financial services or similar
• Minimum 3 years of Commercial Card experience including Commercial Card Operations, Technical Integrations, ERP Integrations, Troubleshooting, Critical Thinking, and Root Cause Analysis.

• Experience in client escalation management
• Demonstrated project management/ business analyst skills, possessing strong problem solving, critical thinking, and written and verbal communication with partners (internal and/or external) 
• Experience with ERP/Financial system file formats including text w/ delimiters and csv. (preferred)
• Excellent interpersonal and client facing skills, driving an exceptional client experience, dedicated to exceeding the expectations of clients.
• Highly effective working independently with little supervision and comfortable making difficult decisions 
• Ability to identify inefficient processes, recommend solutions.
• Analytical and quantitative problem-solving skills with the ability to identify operational issues, evaluate complex data, and drive effective solutions within Commercial Card operations.
• Strong organizational skills with the ability to prioritize competing demands and excel in a fast-paced, dynamic work environment.
• High technical aptitude and attention to detail with strong follow through   
• An ability to change, influence others, and foster teamwork.
• Knowledge of Microsoft Office Programs including Word, Excel, PowerPoint and Project  

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/14/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

 

 

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