Revenue Administration - Senior Operations Analyst

• Identifies and implements operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects.
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Use project management skills to drive and support the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.).
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Demonstrate an understanding of the end-to-end fee process including account setup, maintenance, fee calculation, fee collections, statistics gathering and overall system architecture.  Use system and process expertise to support the activities of the department.
• Create and maintain Global Plus System coding and parameters used for client fee computations.
• Prepare monthly line of business reporting, as well as develop ad hoc reporting as needed.
• Proactively identify and resolve issues of a complex or sensitive nature.
• Provide support to Revenue Analysts with research and resolution to fee problems and entering computation requests.
• Participate in the training of new employees or existing employees learning new functions.
• Contribute ideas for improvement appropriately.  Participate in and lead department initiatives to increase efficiency and improve service.
• Monitor, track and review written procedures.  Responsible for the review process to ensure procedures are updated to reflect current operating standards, regulatory requirements and department internal controls

• Strong mathematical aptitude with the ability to analyze complex calculations, identify variances, and validate financial results with a high degree of accuracy
• Advanced Excel Skills

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

• 5+ years of relevant experience (required)

• Four year degree in Business or Finance or equivalent work experience.
• Ability to learn detailed, complex processes quickly and function independently with limited supervision.
• Excellent analytical and organizational skills. 
• Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues while meeting required deadlines.
• Strong working knowledge of Excel, Ability to compile data using advanced level Excel tools.
• Excellent verbal and written communication skills.  Ability to positively interact with Line of Business, Finance partners.
• Proven experience and success in a team environment.
• Process improvement oriented.  Innovative problem solver. 
• Prior experience with investment management, trust or trust operations preferred.
• Working knowledge of General Ledger account postings and revenue recognition preferred.
• Working knowledge of Cognos, and/or databases preferred.

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.