Business Analyst Expert Fraud Cluster Consultant

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Analyst Expert within the Fraud Cluster. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to impactful initiatives.

• →Reinforce the Fraud Cluster in the "Customer Servicing and Efficiency" tribe as an Expert Business Analyst.
• →Demonstrate strong knowledge of Agile ideation and refinement (EPIC/OPUS), with a preference for experience in fraud prevention and detection in banking.
• →Lead end-to-end features and opuses (Opus owner, feature owner), mastering Agile ideation and refinement techniques.
• →Collaborate with squad colleagues and contributors to elaborate solutions, in line with priorities and scope set by product owners.
• →Lead business analysis, participate in functional analysis, facilitate business needs collection, and coordinate contributors and stakeholders during ideation and refinement phases.
• →Challenge business needs for efficiency, future-oriented solutions, and strategic fit, and document them clearly.
• →Ensure regular, clear communication with business stakeholders, validate requirements (including use of mock-ups and visuals), and ensure customer experience aspects are covered.
• →Translate business/client needs into requirements for target solutions, challenge for efficiency, and document needs for autonomous squad progress.
• →Prepare and participate in end-to-end testing of new functionalities, report on progress, defects, and risks.
• →Support business onboarding for new solutions, map needs to delivered functionalities, and monitor at go-live (change management).
• →Identify, communicate, and manage constraints, impediments, risks, and issues to keep progress on track and share transparently.

• Dutch: Strong written and spoken communication skills.
• French: Strong written and spoken communication skills.
• English: Strong written and spoken communication skills.

• Master’s degree or equivalent by experience.

• At least 6 years of relevant experience in a Business Analysis role.
• Experience with Agile ideation and refinement techniques.
• Experience with Opus ownership role.
• Knowledge of fraud prevention and detection activities in the banking sector is a differentiating factor.

• Expertise in MS Office, especially with data graphs and visualizations.
• Contribution to testing activities.
• Functional analysis and understanding of technical functionalities.
• Preferable: Functional and technical understanding.

• Excellent business analytic skills (over 6 years relevant experience).
• Project management experience (OPUS and feature ownership, refinement and ideation techniques).
• Preferable: Knowledge of fraud detection and prevention activities in the banking sector.

• Analytical mind – conceptual thinking, curiosity, efficiency-oriented.
• Ownership and autonomy.
• Team player.
• Customer centric, strong stakeholder management, and good communication skills.
• Structured and organized.
• Problem-solver.
• Open to change and able to integrate change into the roadmap.