SE I - DevOps Developer Productivity

About the Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable.

We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.

What You'll Work On

• Build, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows.
• Automate repetitive build and release activities.
• Troubleshoot pipeline failures and improve pipeline reliability.
• Work with version control and release workflows.

What We're Looking For

• 2–5 years of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field.
• Good understanding of Linux/Unix systems.
• Hands-on experience with CI/CD and automation.
• Working knowledge of Git and software development workflows.
• Experience with Docker and/or Kubernetes.
• Experience with at least one programming or scripting language.
• Exposure to cloud platforms, preferably AWS.
• Basic understanding of Infrastructure as Code.
• Understanding of monitoring, logging, and troubleshooting.
• Strong problem-solving and debugging skills.
• Comfortable working with CLI-based tools.
• Good communication and documentation skills.
• Willingness to learn and work across different technologies.
• Ability to take ownership of assigned tasks and drive them to completion.

• Experience with Jenkins or another CI/CD platform.
• Experience with AWS.
• Experience with Kubernetes/EKS.
• Experience with Terraform, AWS CDK, CloudFormation, or Ansible.
• Experience with Python or Shell scripting.
• Exposure to Prometheus/Grafana or similar observability tools.
• Familiarity with Helm and GitOps.
• Experience working with developer tooling or internal engineering platforms.
• Familiarity with VSCode, IntelliJ, or similar IDEs.
• Experience working with testing infrastructure.