Lead Project Manager

United States·Bostonlead

OperationsProject Manager

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Quick Summary

Overview

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.

Technical Tools

OperationsProject Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, we are building the future of employee experience through intelligent AI, automation, and seamless system integration. The ARIA (Applications, Resources, Intelligence, and Automations) team develops the tools that help employees move faster, work smarter, and spend more time on high-impact work. As Klaviyo continues to scale, the need for AI-powered workflows and connected internal systems has never been greater. We are looking for a Senior Project Manager to define and execute the project delivery for our employee-facing AI and automation platform.

You will report into the Director of AI and App Engineering.

Own the project lifecycle management and program execution for the ARIA platform: Coordinate how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
Drive AI-powered integrations through cross-functional stakeholder coordination: Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
Partner with IT and Business Operations: Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management, enablement, and governance frameworks.
Establish and track project delivery metrics: Define success metrics for employee automation and AI projects, reporting regularly on adoption, time saved, and measurable business impact.
Collaborate with Security and Compliance: Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
Serve as an internal project lead for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
Define the long-term project delivery plan: Create a compelling timeline and resource management plan for how AI will transform work at Klaviyo over the next 2-3 years, aligning stakeholders and driving investment decisions.

5+ years of project management experience, with a strong focus on enterprise software delivery, internal tools, or employee-facing projects.
Proven experience in project management methodologies, risk assessment, and delivery success for automation or integration projects.
Experience managing the project delivery of AI and ML capabilities, including LLM-based tools, AI assistants, or intelligent automation systems.
Demonstrated ability to partner cross-functionally with Engineering, IT, People, and Business Operations stakeholders.
Deep experience translating ambiguous operational problems into clear, actionable project requirements and budget tracking frameworks.
Expertise in project management tools and methodologies with the ability to define, measure, and communicate delivery impact.
Expertise in enterprise tool ecosystems with strong working knowledge of Slack, Workday, Jira, Salesforce, and similar platforms.

What We Offer

~2 min read

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).