Customer Success Manager (Tech Touch & SMB)

Japan·Tokyomid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives From a consultative approach,

Requirements Summary

Associate’s degree or equivalent work experience and education preferred Familiarity with standard concepts,

Technical Tools

Customer Success ManagerCustomer

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

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→Associate’s degree or equivalent work experience and education preferred
→Familiarity with standard concepts, practices and procedures within the IT Security Field
→Experience with Salesforce or other CRM
→Experience with Microsoft Excel and Word
→Experience with Gmail and Google Docs
→Experience with web Browsers (Chrome, Internet Explorer, etc.)
→IT experience/exposure is a plus
→Prior experience as a Customer Success Manager preferred
→Excellent verbal and written communications
→Superior Customer Service skills
→Excellent time management and organization skills
→Ability to build a rapport through phone calls, email and video conferencing
→Strong collaborative and teamwork skills
→Strong negotiation skills
→Must be able to work with minimal supervision

What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.