Digital Customer Success Intern

• →Support digital campaign execution by assisting with the build and quality review of targeted, lifecycle-aligned email journeys that deliver value-added content to the right contacts at the right time, under the guidance of the Digital Success Manager.
• →Maintain audience segments and engagement data by building and updating segments, applying campaign entry and exit criteria, and keeping contact, subscription, and engagement records accurate.
• →Monitor campaign performance by pulling and summarizing opens, clicks, and delivery metrics, and flagging trends across contacts, accounts, and designations for the team to review.
• →Prepare adoption and value plays by drafting customer-facing content around a clear call to action and queuing timely plays for review and approval before delivery.
• →Respond to inbound requests for enablement, self-service guidance, and support case review by triaging requests, routing them to the right owner, and drafting responses from approved templates.
• →Ensure content meets brand standards by checking drafts against KnowBe4’s brand, design, tone, and voice guidelines before they go to review and approval.
• →Build product knowledge across the KnowBe4 Platform, including security awareness training, phishing simulation, email & collaboration security, and AIDA, so you can speak to how customers use the product.
• →Monitor adoption signals for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention and renewal goals and identify expansion opportunities.
• →Capture customer feedback and share it with Product Management, Technical Support, and Sales through the established channels.
• →Participate in team initiatives and ad hoc campaign requests that improve customer experience, such as refreshing templates, updating onboarding checklists, documenting playbooks, and preparing assets for the CSMs.

• Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field (enrollment is required for this for-credit internship)
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience or exposure is a plus
• Strong verbal and written communication, including concise customer-facing writing with a clear call to action
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Comfortable reading engagement data and drawing simple conclusions from it
• Curious, coachable, and comfortable working in a team environment

• Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles
• Exposure to marketing automation or customer success platforms (e.g., Marketo, ChurnZero, Gainsight) or CRM tools (e.g., Salesforce)
• Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management (school, part-time, or internships)
• Fluency in additional languages (not required); KnowBe4 localizes campaigns for markets including Japan and Germany

No recruitment agencies, please.