CSM Project Manager Intern

United States·Clearwaterentry

OperationsProject Manager

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.

Requirements Summary

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity,

Technical Tools

OperationsProject Manager

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
→Coordinate cross-functional teams to keep projects moving and resolve blockers.
→Track and report project status, risks, and outcomes to CS leadership and stakeholders.
→Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
→Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.

Requirements

~1 min read

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
IT experience/exposure is a plus
Strong verbal and written communication, including executive-level updates
Organized and able to manage multiple projects independently
Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority
Proactive and adaptable in a fast-paced environment

Interest in cybersecurity, SaaS, or customer-facing roles
Exposure to CRM tools (e.g., Salesforce)
Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)
Proven record of managing multiple projects with competing priorities

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.