KBS Sell to Cash Operations Manager (KONE BUSINESS SERVICES) F/M

KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high-impact results and support KONE’s ambition to be the easiest company to work with and work for.

We are seeking a Sell to Cash Operations Manager to join our KBS Europe Leadership team in Bratislava, Slovakia. Reporting to the Head of KBS Europe, you’ll play a pivotal role in delivering efficiency, top-quality service, and a positive user experience across the Sell to Cash process with focus on Service Contracts Management, Customer Master Data Management & Billing processes. You’ll drive business value for KONE Europe by transforming operations, collaborating with senior international stakeholders, and shaping LEAN processes in a dynamic matrix organization.

• →Lead, coach, and develop a high‑performing team, fostering a culture of operational excellence across Service Contract Management, Customer Master Data Management and Billing.
• →Standardize ways of working across units to improve efficiency, increase automation, and enable data‑driven decision making.
• →Understand business requirements and the KONE Way—including processes, solutions, and organizational design—across multiple process areas.
• →Drive KBS Operational Excellence by assessing, recommending, and implementing process improvements that elevate service levels and strengthen both internal and external customer experience.
• →Secure successful adoption of new solutions and ways of working within the team.
• →Ensure alignment, acceptance, and effective implementation of KBS scope and solutions with KONE Area Management and local units.
• →Oversee a multi-layer organization by leading 4–6 Team Leaders and managing a department of 60–80 employees, driving performance, capability development, and a culture of continuous improvement
• →Define, track, and report service performance levels against SLA targets, proactively addressing deviations and improvement opportunities.
• →Collaborate with director‑level stakeholders to align operational goals with business strategy and support efficiency, quality, and growth ambitions.
• →Manage commercial topics between KBS and business units, ensuring transparency and clarity in service delivery.
• →Deliver measurable business outcomes that enhance customer experience and contribute to long‑term business success.

• 5+ years of leadership/management experience, ideally within an international matrix or GBS environment.
• Proven ability to drive process development, change management, and senior stakeholder engagement in a centralized purchasing context.
• Experience in implementing standardized, automated processes and leveraging data for decision making.
• Strategic thinker with a customer and business-oriented mindset.
• Ambition to make an impact and grow within KONE.
• University degree (preferably in Business Administration).
• Excellent spoken and written English.