ID247583 Quality Assurance Engineer

Passionate about technology and quality assurance, and ready to own testing workstreams end-to-end?
We are looking for a Quality Assurance Engineer to join our Technology Engineering & Management team. You will act as a trusted advisor to project stakeholders, translating business needs into effective QA solutions and driving digital transformation for our clients across high‑performance, high‑security, web-based solutions with a strong customer-focus.

• GCA Family & Sub-family: Technology Engineering and Management - Technology Quality Assurance
• Career Level: Level 5 – Senior Team Member 1
  

You will be responsible for implementing, executing and continuously improving quality assurance processes within technology projects, acting as the bridge between business teams and technical specialists. You will help shape a “quality culture” in which everyone is actively engaged in guaranteeing the quality, security and reliability of our solutions.

• →Lead QA workstreams: Own end-to-end QA delivery for assigned projects – from test strategy and planning through execution, defect management, deployment and post–go-live support.
• →QA standards & quality culture: Interpret, build upon and comply with KPMG and client quality assurance standards; contribute to the definition and refinement of QA policies, templates and guidelines that foster a strong quality culture across teams.
• →Test design & execution (functional & non-functional): Develop and maintain test plans, test cases, scripts and scenarios (manual and/or automated) to validate functionality, performance, usability and security of high‑performance, high‑security web-based solutions.
• →Business analysis & requirements mapping: Work closely with business analysts, developers, architects and project managers to understand business and technical requirements, document testable acceptance criteria and trace them throughout the testing lifecycle.
• →Defect management & root cause analysis: Identify, log, prioritize and track defects using appropriate tools; collaborate with development teams to ensure timely resolution and perform root-cause analysis to drive corrective and preventive actions.
• →Compliance, controls & risk management: Ensure QA processes align with client policies, internal standards and relevant regulatory requirements; support the design and verification of controls, audit trails and documentation needed for compliance.
• →QA program & test protocols: Contribute to developing a complete QA program for projects or products, including test strategies, entry/exit criteria, and testing protocols that can be applied and adapted across service lines and engagements.
• →UAT preparation & support: Prepare or review UAT scenarios and scripts, support business users during UAT, triage and analyze reported issues, and validate that solutions meet business needs and expected quality levels.
• →Data validation & integrations testing: Validate data integrity across systems, test interfaces and integrations (including APIs and external services), and verify the correct handling of edge cases and error conditions.
• →Cross-functional collaboration: Work closely with development, DevOps, security, infrastructure and business stakeholders to ensure a cohesive, end‑to‑end solution and a shared understanding of quality criteria.

• →Post–go-live support & continuous improvement: Support stabilization after go-live by monitoring incidents and defects, analyzing trends, and proposing improvements to QA processes, tools and test coverage.
• →Complaint & nonconformance processing: Help maintain complaint and nonconformance processing through records and tracking systems, ensuring proper documentation of issues, root causes and corrective actions.
• →Client communication & stakeholder management: Act as a key QA contact for client stakeholders: manage expectations, provide clear and concise status updates, report quality metrics and risks, and present options and recommendations.
• →Knowledge sharing & mentoring: Share best practices, reusable assets and lessons learned with colleagues; provide guidance and informal mentoring to more junior team members on QA methods and tools.

You are a QA Engineer who understands both the language of technology and the language of business, and enjoys shaping practical, robust QA solutions that improve how organizations deliver and operate digital products.

• Analytical & structured: Able to break down complex systems, processes and requirements into clear, testable components and design scalable, maintainable QA approaches.
• Client-focused: You listen actively, seek to understand real business needs and user expectations, and translate them into meaningful test scenarios and quality criteria.
• Proactive & accountable: You take ownership of your QA scope, anticipate issues early, escalate risks appropriately and drive them to resolution.
• Collaborative team player: You work effectively with developers, architects, business analysts and client stakeholders, and you share knowledge openly.
• Adaptable & mobile: You are comfortable working in dynamic environments and are open to occasional travel for project engagements, including international assignments when required.

• Typically 3–5 years of experience as a QA Engineer / Software Tester in technology, consulting or professional services environments.
• Hands-on participation in at least 2 end-to-end software delivery projects, ideally with QA as a primary focus and involving web-based or cloud solutions.
• Experience working in Agile/Scrum teams and understanding how QA supports iterative delivery.

• Solid practical knowledge of QA processes: test planning, test case design, test execution, defect management, regression testing and UAT support.
• Demonstrated knowledge of testing best practices, version control practices and defect management practices.
• Experience testing web applications (UI and API) including security, performance and compatibility aspects.
• Understanding of quality assurance terminology, methods and tools (e.g. functional, regression, smoke, integration, performance testing).
• Exposure to risk-based testing and prioritization of test effort based on impact and likelihood.

• Experience with at least some of the following (or similar) tools:
  • Test management / documentation tools (e.g. Azure DevOps, TestRail, Zephyr, Xray)
  • Defect and project tracking tools (e.g. JIRA, Azure DevOps)
  • Test automation frameworks (e.g. Selenium, Cypress, Playwright, REST API testing tools) – hands-on scripting or close collaboration with automation engineers.
• Good understanding of CI/CD concepts and how automated tests integrate into pipelines is an advantage.
• Comfortable working with databases (basic SQL queries) for test data preparation and validation.
• Strong command of Microsoft Office (Excel, PowerPoint, Word) for analysis, reporting and documentation.

• Bachelor’s degree in computer science, Engineering, Mathematics or a related field.
• Professional certifications are a plus, e.g. ISTQB, Six Sigma, Quality Engineer or Quality Auditor.
• Fluent in English, both written and spoken; additional languages are an advantage.
• Able to explain technical and QA concepts in clear, non-technical language to business stakeholders.