On-Call Scheduling Specialist

Location: Remote — Philippines

Employment Type: Part-time, Weekend On-Call

Schedule: Friday 4:00 PM – Monday 8:00 AM Pacific Time (Saturday 7:00 AM – Monday 11:00 PM Philippine Time)

We're partnering with an in-home senior care provider that helps seniors thrive safely and comfortably in their own homes, and we're looking for a calm, quick-thinking On-Call Scheduling Specialist to be the safety net for their caregiving team when a shift is at risk. When a caregiver doesn't show up, whether it's the 6pm shift or any other, you're the one who gets on the phone, works through the on-call list, and gets a replacement caregiver in place before the family ever has to wonder who's coming. You'll also be the go-to point of contact for back office needs while the main office is closed over the weekend, so you'll wear both hats: coverage coordinator and weekend back office support. You'll collaborate daily with our U.S.-based team, so clear, steady communication under pressure is essential. If you like being the person people count on when things get tight, we'd love to meet you.

• →Shift Coverage Monitoring: Keep a close eye on scheduled caregiver shifts and catch no-shows or last-minute cancellations early, starting the replacement process right away.
• →On-Call Caregiver Outreach: Call through the full on-call caregiver list until a replacement is confirmed, moving quickly without cutting corners.
• →Client & Family Communication: Reach out to the client or family with the name and details of their new caregiver for that shift, so the handoff feels smooth and reassuring rather than last-minute.
• →Arrival Tracking: Confirm when the replacement caregiver expects to arrive and follow up until coverage is confirmed on-site.
• →Shift Documentation: Log every call, caregiver response, and confirmed arrival time so there's a clear record of how each gap was covered.
• →Back Office & Administrative Support: Serve as the weekend point of contact for back office needs while the main office is closed, keeping caregiver rosters, contact logs, and shift records accurate and up to date.

• Experience in scheduling, dispatch, staffing coordination, or a similar coordination role; home care or senior caregiving staffing experience is a plus.
• Comfort making a high volume of calls under time pressure, including evenings and early mornings.
• Clear, calm, and reassuring phone communication with both caregivers and clients or families.
• Strong follow-through and the ability to track several moving pieces at once (who was called, who said yes, when they'll arrive) without losing the thread.
• Comfort handling back office and administrative work independently, without a supervisor on-site, since you're covering for the main office while it's closed.
• A genuine care for seniors' wellbeing and comfort, even when your role is behind the scenes.
• Availability to be on call Friday 4:00 PM to Monday 8:00 AM Pacific Time (Saturday 7:00 AM to Monday 11:00 PM Philippine Time).
• A reliable internet and phone connection and a dedicated home workspace.

• Problem solving: You dig into issues, weigh the options, and land on practical solutions.
• Teamwork: You work well with others and pitch in wherever the team needs support.
• Sound judgment: You use good judgment and know when to act and when to ask.
• Planning & organizing: You plan ahead, stay organized, and keep track of the details.
• Professionalism: You represent the team and company well in every interaction.
• Quality focus: You take pride in accurate, well-done work.
• Dependability: You show up, follow through, and can be counted on.
• Ethics: You act with integrity and honesty in everything you do.