Corporate Operations Associate

Hong Kong SarFull-timemid

OperationsOperations Specialist

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Quick Summary

Overview

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

Technical Tools

OperationsOperations Specialist

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin America, and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

An exciting opportunity has arisen to join a dynamic and international-minded department at Lalamove, we are now seeking a passionate associate member to join our team as Corporate Operations Associate. Reporting to the Corporate Operations Lead, the recruit will support the Corporate Operations for our Hong Kong market.

Daily client communication with customers to arrange and monitor daily delivery schedules and order volumes to ensure sufficient driver supply, follow up on ad hoc requests.

Manage drivers to achieve the highest standard of customer experience and adherence to agreed SOPs and SLAs.

Assist in Planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime value

Solving daily delivery issues in a most effective and cost-efficient manner, with prompt resolution of customer complaints.

Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.

Gather relevant feedback from drivers and customer operations to share with relevant teams for continuous product and service improvement.

Support the implementation of new SOPs and product enhancements with customers and drivers in conjunction with other stakeholders.

Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments

Strong communication skills with proficiency in written and spoken English and Chinese

Able to work under pressure with a positive mindset and can-do attitude

Strong sense of responsibility and detail-oriented with high level of accuracy

Higher Diploma in any disciplines with minimum of 2 year(s) in sales and marketing or an operational role with front-facing experience, preferably in a logistics/e-commerce fulfillment environment

Proficient in MS Office and Google Workspace

Local travel to customer sites and with drivers performing deliveries will be required. Strong sense of responsibility and detail-oriented with high level of accuracy

Shifts is required for working during weekends

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Location & Eligibility

Where is the job

Hong Kong Sar

On-site at the office

Who can apply

Same as job location

About this job

Posted: 1973 days ago
Employer: has 159 open jobs on Jobera in 16 countries.

Listing Details

Posted: May 28, 2021
First seen: October 20, 2026
Last seen: October 22, 2026

Posting Health

Days active: 1
Repost count: 1
Trust Level: 29%
Scored at: October 22, 2026

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Apply for this position

Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

1,001-5,000

Founded

2013

Domain

Jobs

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