Driver Operations Associate - Driver Assistance

Philippines·Paranaque CityFull-timemid

OperationsOperations Specialist

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Quick Summary

Overview

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.

Technical Tools

OperationsOperations Specialist

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

Daily face-to-face assistance for drivers involving account concerns.

Ensure positive experience for drivers visiting the hub

Provide clear and accurate information regarding the service

Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

Strong verbal communication skills with empathy and patience in handling frustrated drivers or clients.

Quick to assess concerns, stay calm under pressure, and provide effective solutions.

Experienced in managing complex or sensitive driver cases.

Able to identify patterns, inefficiencies, and risks from case data and act on insights.

Clear and professional communicator in both written and verbal interactions.

Proficient in using dashboards, ticketing tools, and reporting systems.

College graduate

Knowledgeable in using Microsoft Excel and Google Sheets

Experience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)

Experience in case management, driver support or customer service in a fast-paced environment

Location & Eligibility

Where is the job

Paranaque City, Philippines

On-site at the office

Who can apply

About this job

Who can apply: Philippines
Posted: Today
Employer: has 156 open jobs on Jobera in 16 countries.

Listing Details

Posted: October 27, 2026
First seen: October 27, 2026
Last seen: October 27, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 65%
Scored at: October 27, 2026

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Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

1,001-5,000

Founded

2013

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Jobs

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