Manager, Quality Engineering

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

 Bath & Body Works is looking for a Manager, Quality Engineering to lead a team focused on delivering safe, compliant, high-quality products our customers love! In this role, you’ll lead quality programs for Diffuser, Accessories and Décor products while developing a team of Quality Engineering professionals. You’ll partner across the business and with our contract manufacturers to identify and manage quality risks, resolve complex issues, strengthen manufacturing and supplier performance, and drive continuous improvement throughout the product lifecycle. Through a combination of technical leadership, people development, and quality expertise, you’ll help ensure we consistently deliver exceptional products and experiences for our customers!

Responsibilities
Quality Program Leadership
•    Lead quality programs supporting new and existing Diffuser, Accessories, and Décor products.
•    Provide leadership and direction for product, packaging, formulation, and manufacturing process risk assessments.
•    Oversee quality planning, commercialization, scale-up, and launch support for new and reformulated products.
•    Lead resolution of complex quality and manufacturing issues, including deviation investigations, root cause analysis, and corrective and preventive actions.
•    Monitor post-launch quality performance and drive actions to address emerging risks and improve product quality.
•    Ensure quality programs and priorities align with business objectives and product strategies.

Quality Control & Issue Management
•    Oversee quality control programs, product inspections, testing, and quality performance analysis.
•    Guide the team in identifying quality trends, assessing risk, and determining appropriate corrective actions.
•    Provide technical leadership for complex investigations and root cause analysis.
•    Ensure significant quality issues and recommendations are effectively communicated to appropriate internal teams and suppliers.
•    Drive consistent application of quality tools, statistical methods, specifications, and standards.

Supplier Performance & Continuous Improvement
•    Lead quality partnerships with domestic and international contract manufacturers.
•    Establish and communicate Quality Assurance standards, expectations, and requirements with suppliers and internal teams.
•    Monitor supplier quality and manufacturing outcomes and initiate improvement plans when needed.
•    Oversee supplier quality activities supporting new product launches, including first-production and in-process inspections.
•    Lead continuous improvement efforts focused on product quality, manufacturing performance, efficiency, and risk reduction.

Team Leadership & Development
•    Lead and develop a team of Quality Engineering professionals.
•    Build technical capability across the team through coaching, feedback, and development.
•    Lead recruiting, onboarding, performance management, and career development.
•    Set priorities and provide direction to ensure effective execution across quality programs and initiatives.
•    Support succession planning and development of talent across the team.
•    Foster a collaborative, quality-focused, and development-focused team environment.
 

 •    7+ years of quality, manufacturing, product development, or engineering experience, with experience leading others.
•    Experience with quality planning, project management, quality control processes, statistical techniques, and GMP.
•    Experience leading complex quality investigations, identifying fundamental issues, and implementing corrective and preventive measures.
•    Experience partnering directly alongside suppliers and contract manufacturers to improve quality and manufacturing performance.
•    Ability to lead multiple complex programs and priorities in a dynamic environment.
•    Ability to make sound technical and business decisions using data and risk assessment.
•    Effective communication and collaboration skills with the ability to influence across internal and external teams.
•    Ability to mentor, develop, and improve technical skills in others.
•    Ability to travel domestically and internationally as business needs require.
 

 •    Bachelor’s degree in Engineering, Physical or Natural Sciences, or a related field, or equivalent experience.

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning