Solutions Architect

THE OPPORTUNITY

This is a dynamic role for someone who loves problem solving and working along side customers. You’ll meet with prospects to understand the business need, develop initial technical designs, estimate effort and create SOWs. Upon sales close, you’ll work with the customer to define detailed requirements, translate them into technical solutions, then work with our development team to build, thoroughly test and launch the solution. This is a highly cross-functional role that will work closely with Sales, Sales Engineering, Support, R&D, Implementation and the other functions of the Professional Services team at Lever. As Lever continues to evolve, this is also an opportunity to contribute to the maturity of the Professional Services team and be a driver for the continued development of Lever’s APIs.

This role reports to the Director of Professional Services.

THE TEAM

You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience. The Professional Services team provides an instrumental layer of success for our customers through custom solutions, technical expertise, analytics consulting and talent advisory.

In CXS, we believe it’s our responsibility to work across the organization and ensure our customers have a fantastic experience with the best possible outcome using Lever. Your role will play a large part in creating trust and confidence with customers and enable cross functional partners to do the same. Lever believes in building long-lasting, meaningful relationships with our customers and that starts with you.