Specialist II, Account Management (Client Account Manager)

United States·Queen Creekmid

OperationsOperations Specialist

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Quick Summary

Overview

We awaken the world with energy. LG Energy Solution is the global leader in lithium-ion battery technology for electric vehicles and energy storage solutions. Located in Queen Creek, Arizona,

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OperationsOperations Specialist

We awaken the world with energy.

LG Energy Solution is the global leader in lithium-ion battery technology for electric vehicles and energy storage solutions. Located in Queen Creek, Arizona, LG Energy Solution Arizona, Inc. is LG Group's first cylindrical battery manufacturer in North America, leading the widespread distribution of electric vehicles with the most advanced battery technology in the world.

Join us as we inspire our talent with growth, challenge, action and collaboration to Empower Every Possibility!

The Specialist II is responsible for hands-on execution of daily sales operations, shipment coordination, sales order processing, and customer account support. This role works closely with internal teams, automotive OEM customers, and headquarters to maintain accurate sales records, monitor shipments and payments, prepare reports, and ensure timely communication to support day-to-day business operations.

Responsibilities

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→Coordinate and track daily, weekly, and monthly shipment schedules and sales plans, following up with internal teams and customers on shipment status, changes, and delivery requirements.
→Process and maintain sales orders and related transactions in internal ERP systems, including SAP, ensuring accuracy and timely updates.
→Prepare and maintain sales reports, shipment trackers, and customer-related documentation to support daily operations.
→Monitor sales revenue, shipment performance, accounts receivable, and sales forecast accuracy; update tracking files and escalate discrepancies or potential issues as needed.
→Follow up with customers and internal finance teams on outstanding invoices, payment status, and account reconciliation to support timely collections.
→Coordinate customer business meetings, audits, and facility tours, including scheduling, preparing presentation materials, gathering information, and supporting on-site activities.
→Communicate regularly with key account managers, OEM customers, internal departments, and headquarters to share updates, obtain required information, and resolve routine operational issues.
→Assist with gathering and consolidating customer forecasts, shipment requirements, and sales data to support planning and reporting activities.
→Maintain organized records of sales activities, customer communications, and operational transactions.
→Perform other duties as assigned.

Requirements

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Bachelor’s degree in Marketing, Engineering, Business or related field required
3+ years of related experience, preferably in battery, automotive or advanced manufacturing
Demonstrated understanding of lithium-ion manufacturing processes
Experience working cross-functionally with Operations and Engineering
Ability to work across global time zones, as needed, to collaborate with South Korea HQ and other global sites

Technical fluency in battery cell manufacturing
Structured project management
Customer-centric and executive communication
Data-driven decision making
Collaboration and teamwork
Self-management and accountability

Why should you work here?

1. Growth - You are a self-driven individual who seeks and captures the opportunities for growth we offer by acquiring and solving tasks.

2. Challenge - You reach beyond expectations and strive for innovative methods beyond the traditional.

3. Action - You are driven, take initiative, can execute decisions with agility and fulfill tasks to completion.

4. Collaboration - You are enthusiastic about teamwork while respecting the different backgrounds and experience of colleagues.

EEO Statement

LG Energy Solution Arizona, Inc. is an Equal Employment Opportunity Employer.

Recruitment Fraud Alert Notice

We have recently become aware of fraudulent recruiting activities in which individuals falsely claiming to represent LG Energy Solution Arizona, Inc. contact job seekers, advertise fictitious employment opportunities, request personal information, or seek payment in connection with an application or job offer.

LG Energy Solution Arizona, Inc. will never request payment, fees, gift cards, banking transfers, or purchases from candidates at any stage of the recruitment process. We also do not request sensitive personal information, such as a Social Security number or date of birth, during the initial application or interview process. Certain information may be required only after a legitimate offer has been accepted and as part of the formal onboarding, payroll, background-screening, or employment-verification process.

Authorized LG Energy Solution Arizona, Inc. representatives conducting recruiting business by email will use an official “@lgensol.com” email address. Candidates should be cautious of communications originating from personal email accounts or requests to communicate exclusively through platforms such as Gmail, Yahoo, Outlook/Live.com, WhatsApp, Telegram, Signal, Discord, or iMessage.

If you receive a suspicious communication or believe someone is fraudulently representing LG Energy Solution Arizona, Inc., do not respond or provide personal information, send money, or click any links or attachments.

We take recruitment fraud seriously and encourage all candidates to remain vigilant. Our goal is to help protect job seekers from fraudulent activity and identity theft.