Data Center Chiller Field Engineer

United Statesmid

EngineeringField Engineer

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Quick Summary

Key Responsibilities

Travel to field locations to track and investigate products quality.

Technical Tools

EngineeringField Engineer

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

~1 min read

Travel to field locations to track and investigate products quality. Travel up to 50%
Support HQ Korea factory engineering and Quality engineering in gathering and providing data relevant to solving product field issues
Coordinate with other technical team members to provide direction and action plan for resolution.
Arrange for and facilitate supervised technical assistance for unresolved technical issues.
Develop technical bulletins on product quality.
Provide monthly analysis of quality claims to management

Assist management in analyzing warranty data to identify above average warranty claim patterns to drive quality improvements.
Review HQ Korea technical documents to improve US quality technical knowledge
Effectively interacting with factory quality engineer teams to maintain qualities of products.
Provide technical troubleshooting process improvements and knowledge share to LG training and technical teams.
Perform critical software and hardware service updates to equipment in inventory or in the field as required.

Work with HQ Korea Quality lab teams to develop Test procedures for US
Conduct product testing in the warranty lab or R&D lab from field investigation
Incorporate Field findings with Lab test support.

Provide direct technical guidance via phone and email to facilitate timely resolution of system issues and ensure customer satisfaction.
Field quality and Voice of Customer research for product quality improvement.
Read, understand and interpret wiring schematics and refrigerant circuit diagrams and convey information to customers.

Coordinate as Technical Manager with Project Manager on escalated field technical issues
Coordinate with Program Manager on LG program initiatives.
Provide and develop technical knowledge and support for training, warranty, aftermarket teams and support personnel for the Installation, Maintenance and Service of the Water products.
Work with other teams and departments to support their quality efforts by proactively identifying and documenting issues that have the potential to affect jobs across the customer base and the organization
Other projects and work assigned.

Requirements

~1 min read

Bachelor’s degree in mechanical engineering or equivalent experience prefered
10+ years of technical field experience working in the HVAC industry on commercial products
5+ years of VRF experience highly preferred
Commercial Applied HVAC equipment service experience in all aspects of troubleshooting
Knowledge of Microsoft Office (such as Excel, PowerPoint, Word and outlook)
Knowledge in managing quality issues
Skills of work planning including identifying action items
Ability to work well with others in a collaborative environment.
Knowledge of quality management
Proactive work attitude
Strong communication skills

Recruiting Range

$80,000—$110,000 USD

What We Offer

~2 min read

✓No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

✓Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

✓Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

✓Performance based Short-Term Incentives (varies by role).

✓Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

✓Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

✓Group Rate Life and Disability Insurance.

✓Eligible for the relevant benefit programs offered through our partner agencies.

Location & Eligibility

Where is the job

United States

On-site within the country

Who can apply

About this job

Pay per year: $80,000–$110,000 a year; 7% below the $102,500 median for Field Engineer jobs on Jobera (129 salaries).
Who can apply: United States
Posted: Today
Employer: has 119 open jobs on Jobera.