Project Manager – Software Implementation (Defined Benefit, Defined Contribution & Benefits)

Canada·Torontomid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Coordinate implementation delivery across cross-functional teams (Configuration, Data, QA, Product, Development, Integration, Operations, and client stakeholders), keeping everyone aligned on scope,

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OperationsProject Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

At TELUS Health, we're transforming how organizations manage retirement and benefits for their employees. Our Retirement & Benefit Solutions team partners with leading Canadian and US companies to implement and modernize Defined Benefit pension, Defined Contribution pension, and Health & Welfare benefits administration platforms.

As a Project Manager, you'll be the connective tissue that keeps our implementation projects on track. You'll work directly with a senior project lead to coordinate complex, multi-team delivery initiatives—helping ensure that our clients successfully transition to modern benefits platforms while our internal teams stay aligned, informed, and empowered to do their best work.

This role sits at the intersection of technology, operations, and client success. You'll see your impact immediately—from the moment you help organize a kickoff meeting to the day a client goes live on their new platform. You'll also have the opportunity to modernize how we work by exploring Agile and DevOps practices, and by leveraging AI tools to streamline reporting and documentation.

If you're organized, detail-oriented, and energized by keeping teams moving forward together, this could be the right fit.

Responsibilities

~1 min read

Coordinate implementation delivery across cross-functional teams (Configuration, Data, QA, Product, Development, Integration, Operations, and client stakeholders), keeping everyone aligned on scope, schedule, and milestones
Own project tracking and reporting—creating and maintaining detailed plans, action logs, risk/issue/dependency (RAID) logs, milestone trackers, and status materials that inform leadership and clients
Facilitate working sessions and team meetings, document decisions and action items, and follow up to ensure accountability
Spot risks and dependencies early and partner with senior leaders on mitigation strategies
Prepare client-facing status updates, deliverable tracklists, meeting materials, and follow-up communications—helping maintain strong client relationships and confidence
Support hands-on delivery activities: plan configuration, eligibility rules, enrollment processes, contributions, data migration, systems testing, interfaces, and operational readiness
Uphold PMO governance by applying templates and standards consistently across all projects
Experiment with modern delivery practices (Agile, DevOps, CI/CD) to improve how our teams plan and execute
Use AI tools and copilots to boost your own productivity—drafting meeting notes, summarizing actions, writing status reports, and handling routine communications more efficiently
Contribute ideas to improve how we deliver, report on progress, and work as a team

2–3 years of project management experience, ideally supporting:
- Defined Benefit pension, Defined Contribution pension, or benefits administration implementations
- Benefits technology or software implementations
- Client-facing implementation projects
Foundational knowledge of project delivery methodologies—Waterfall, Agile, hybrid, or a mix of approaches
Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment
Hands-on experience with project management tools such as MS Project, Jira, Smartsheet, Azure DevOps, or similar platforms
Practical awareness of pension and benefits concepts like plan rules, eligibility, enrollment, contributions, data exchange, interfaces, testing, and go-live readiness
Comfort using generative AI and automation tools to improve your own productivity, documentation, project tracking, and reporting

Nice to Have

~1 min read

Experience supporting Defined Benefit, Defined Contribution, or Health & Welfare benefits implementation projects
French language skills or experience supporting French-speaking clients and teams
Hands-on involvement in platform implementations, client onboarding, annual/open enrollment cycles, data migration, or testing activities
PMP certification (or you're working toward it)

Above all: You're organized, proactive, detail-minded, and energized by keeping teams aligned and moving forward. You communicate clearly, take initiative to solve problems, and genuinely enjoy coordinating complex work across multiple groups.

What We Offer

~2 min read

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.