Project Manager – Software Implementation (Health & Welfare)

Canada·Torontomid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Coordinate and facilitate cross-functional team meetings and working sessions; capture decisi

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OperationsProject Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team and What We'll Accomplish Together

TELUS Health is transforming how organizations manage employee benefits. Our Retirement & Benefit Solutions team works with leading North American companies to implement modern, cloud-based platforms that simplify benefits administration—making it easier for employees to access the health and welfare programs they need.

As a Project Manager on our implementation team, you'll be the connective tissue holding complex software implementations together. You'll coordinate cross-functional teams, maintain project clarity when things get complex, and directly support clients through their transformation journey. This role is perfect for someone who thrives in fast-paced, collaborative environments and takes pride in delivering on commitments. You'll work on meaningful projects that impact thousands of employees, helping organizations modernize their benefits administration while building strong client partnerships.

Responsibilities

~1 min read

Your day-to-day work will involve coordinating implementation activities across Configuration, Data, QA, Product, Development, Integration, and Operations teams—plus client stakeholders. You'll maintain detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and status materials to keep everyone aligned on scope, timeline, and deliverables.

Coordinate and facilitate cross-functional team meetings and working sessions; capture decisions, actions, and follow-ups clearly
Maintain project controls: plans, milestone trackers, dependency logs, and status reporting to support accurate visibility
Identify risks, issues, and dependencies early; support mitigation planning and escalate when needed
Prepare and deliver client-facing status updates, meeting materials, and follow-up communications
Support delivery work across the full benefits implementation lifecycle: eligibility, enrollment, plan configuration, data migration, carrier/vendor interfaces, testing, and go-live
Apply Agile and modern delivery practices to support team planning and execution
Use AI tools (copilots, automation) to improve your productivity and the team's: drafting meeting notes, summarizing actions, generating status reports, managing follow-ups
Help maintain accurate project data and dependency tracking so the team stays current and ready

What We Offer

~2 min read

✓2–3 years of project management experience, ideally supporting client-facing software implementations or benefits technology projects

✓Foundational knowledge of project delivery methodologies (Waterfall, Agile, Hybrid)—you understand the basics and can apply them flexibly

✓Strong organizational and communication skills: you can juggle multiple priorities, document decisions clearly, and keep teams aligned

✓Proficiency with project tools such as MS Project, Jira, Smartsheet, or Azure DevOps

✓Practical experience with AI tools: you're comfortable using copilots, automation, or generative AI to improve your own productivity and work quality

✓Willingness to learn Health & Welfare benefits concepts—you understand the value of benefits administration and are ready to develop domain knowledge (eligibility, enrollment, plan rules, life events, interfaces, data migration)

Experience with Health & Welfare benefits platforms, including support for medical, dental, vision, life, disability, spending accounts, or leave programs
Familiarity with carrier/vendor integrations, eligibility file feeds, payroll interfaces, or data migration activities
Exposure to open enrollment, annual enrollment, or client onboarding projects
PMP certification or working toward it