Administration Assistant & Operations Specialist

Critical Operations Support Specialist - Be the Key Support for Daily Operations at Lily and Fox!

Be the rock that supports the team building a new way of doing nails for every woman around the world.

Are you a high-energy, ultra-organized superstar ready to make a massive impact? Do you thrive on turning chaos into clarity and executing with precision? At Lily and Fox, we’re on a mission to make beauty more affordable and we need a Critical Operations Support Specialist to partner with our visionary CEO, Sean Barry, to make it happen!

This isn’t your average assistant gig. You’re the Operations Team's foundation, a key resource who sees where help is needed, and jumps in to solve problems and make sure the everything runs smoothly. From owning daily checklists, to optimizing the warehouse, you’ll be the force that keeps everything running smoother, faster, and smarter. If you’re assertive, polished, and obsessed with getting things done, this is your chance to shine!

Why This Role Rocks

• Be the Operations Team's Secret Weapon: See inefficencies and get them fixed right away.
• Own the daily checklists that keep everything running smoothly.
• Create Calm in the Storm: Bring order to chaos with systems, SOPs, and a proactive mindset that anticipates needs before they arise.
• Make a Real Difference: Help Lily and Fox inspire customers by supporting the Operations Team's daily tasks.

What You’ll Do - Big Rocks - The Game-Changers

• Run the Floor like a Pro: Keep everything organized to support lightning fast operations.
• Master Builder: Identify missing SOPs and create them, keeping everyone aligned.
• Streamline Daily Operations: Own checklists and standards, be the shining light that everyone looks up to.
• Schedule Interviews Like a Pro: Own the Careers Inbox, post roles, and coordinate interviews to build a world class team.
• Nail Onboarding: Make every new Team Member's first day the best day of their life.

80% Daily Wins – Keep the Machine Humming

• Be the Last Line of Defense: Jump in where needed to keep everything running smoothly.
• Support Operations: Maintain supplies to keep every day running perfectly
• Handle curveballs: Solve critical operations issues as soon as they arise.
• Drive Team Coordination: Follow up on deliverables, identify bottlenecks, and keep the team aligned.
• Build Systems That Scale: Create dashboards, SOPs, and checklists for business rhythms, and admin tasks.
• Handle Admin: Organize receipts, maintain team member documentation, and monitor the careers inbox.

As-Needed Projects

Jump into special projects, from cross-department coordination to ad-hoc leadership requests, with enthusiasm and skill.

🧠 You’ll Thrive Here If You…

• Think like an operator but serve like a concierge
• Take ownership, not orders
• Love bringing structure to chaos
• Can switch from scheduling interviews to unboxing a delivery in the same hour
• Have an eye for detail and a bias for action
• Are happiest when the checklist is done
• Value initiative and being thorough
• Take pride in setting others up for success

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $45,000-$65,000