Manager - Special Populations

Reporting to the Assistant Director for Special Populations & Operations, the Manager of Special Populations provides leadership, oversight, and coordination of assignment processes, procedures, and occupancy for residential colleges, living-learning communities, athletics, disability accommodations, and other special populations. LSU Residential Life houses more than 8,000 students across 25 residence halls and three single-student apartment complexes. Residential colleges, living-learning communities, and special-population groups serve more than half of the on-campus population and are closely connected to academic requirements and student engagement. The Manager uses independent judgment grounded in departmental policy and mission when communicating with students, parents, and other constituents, and works with technology-based systems, including the StarRez database.

• Coordinate occupancy and application processes for residential colleges, living-learning communities, athletics, disability accommodations, and other special populations.

• Maintain assignment criteria, historical process documentation, student records, application and assignment data, and quality-control procedures in StarRez and related systems.

• Build effective working relationships with faculty rectors, Residential Education, scheduling coordinators, special-population sponsors, Marketing & Communications, Admissions, and other campus partners.

• Respond to student and parent concerns, support assignment-related service, and help improve communication and service for the communities served.

Residential colleges, living-learning communities, athletics, disability accommodations, and other special populations have distinct assignment needs and connections to academic and student-engagement goals. The Manager of Special Populations has the opportunity to review and revise processes in order to  keep application and occupancy processes clear and coordinated for students, faculty, staff, and program partners.

Working with faculty rectors, Residential Education staff, scheduling coordinators, and special-population sponsors to support community participation, the Manager of Special Populations has the opportunity to review how to best keep partners informed about incoming and outgoing students. This will require careful data review, regular reporting, accurate StarRez records, and responsive service ensuring the quality of assignments in our halls.

• An independent, action-oriented professional who applies departmental policy and sound judgment to assignment decisions.

• A collaborative communicator who can build productive relationships with students, parents, faculty, staff, and campus partners.

• A detail-oriented user of StarRez and other enterprise databases who values accurate records, reporting, and quality control.

• A student- and service-centered problem solver who can respond thoughtfully to complaints, roommate conflicts, and sensitive assignment concerns.

• An organized professional with strong human-relations, customer-service, and communication skills and proficiency in Microsoft Word and spreadsheet software.

In LSU Student Affairs, we create conditions that matter for student success. This priority guides how we approach our work, make decisions, and serve our students, their families, and our campus community. We pursue quality in all that we do. Students and staff deserve our best, every day, in every way. We consistently search for ways to always look to make it easy for students to succeed, whether by simplifying processes or removing barriers. We are LSU-centric as we think strategically and make decisions that advance LSU’s mission, priorities, and students. We lead with curiosity, explore possibilities, and remain open to better ideas, which means we always start with maybe. Finally, we prioritize relationships.

• Bachelor’s degree.

• Three years of experience in a related field.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

• Master’s degree in College Student Personnel, Higher Education, or a related field.

• At least Four years of experience in Student Affairs.

• Professional experience in occupancy management, residential education programs, student affairs, or a similar field.

• Ability and willingness to work frequent evening and weekend hours.

• This position is considered essential under University Policy Statement 18 and may be required to report to or remain on campus during an emergency or closure.

As with all LSU employees, this position has an obligation to assist students in acquiring necessary services. Students seeking assistance with emotional, behavioral, or mental-health concerns should be referred to the appropriate service within the Student Health Center. If a student appears to be a danger to themselves or others, the employee should immediately contact the Care Team, the Dean of Students, or the appropriate law-enforcement agency. Outside the rights provided under FERPA, the employee should not create an impression of client or patient confidentiality.

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.