Manager, Volunteer Program

Job Purpose  The Manager, Volunteer Program ensures the effective engagement, coordination, and support of volunteers in alignment with Liliʻuokalani Trustʻs mission and programs needs. This role is responsible for recruiting, training, scheduling, and supporting volunteers across LT program locations, including programs, activities, and events. The Manager, Volunteer Program ensures that volunteers are effectively integrated into LT program location assignments and that their contributions are recognized and valued. This position reports directly to the Managing Director, Policy and Practice and collaborates with teammates across departments to meet volunteer needs and enhance community engagement.  The Volunteer Coordinator also works closely with LTʻs Senior Leadership Team, along with other LT departments to support the success of LTʻs diverse offerings across all program locations in a manner that ensures innovation, best practice application and cultural resonance reflecting the mission, vision, and values of LT.     Essential Responsibilities  Volunteer Program Coordination  Coordinate volunteer assignments across program locations based on program and operational needs. Serve as the primary point of contact for volunteer inquiries, onboarding, and scheduling. Maintain accurate volunteer records and track hours for reporting and recognition. Conduct volunteer orientation and training sessions. Support volunteer recruitment efforts through community outreach and events. Assist in developing and updating volunteer service descriptions and SOPs.  Community Engagement & Support  Collaborate with the Managing Director, Policy and Pratice to identify and pursue community outreach opportunities. Represent LT at community fairs, events, and meetings to promote volunteer opportunities. Communicate regularly with volunteers and partner organizations, as applicable via newsletters, email, and phone. Foster a welcoming and inclusive environment for volunteers.  Recognition & Retention  Organize volunteer appreciation events and recognition programs. Highlight volunteer achievements through internal and external communications. Implement strategies to retain volunteers and encourage ongoing engagement.  Evaluation & Reporting  Assist in the monitoring and evaluation of the LT Volunteer Program effectiveness and impact, inclusive of volunteer development, program, and kamalei impact.   Provide quarterly, annual, and ad hoc reporting and recommendations for quality improvement. Prepare reports and presentations for Executives, Senior Leadership, and program locations highlighting key findings, trends, recommendations, and action plans.  Administrative Support  Assist with scheduling site visits and tours of LT program locations Respond to inquiries related to volunteer programs and site visits. Maintain site visit schedules and send confirmations and reminders. Enter data into Volunteer Management CRM system and support reporting needs.  LT Program Location support and technical assistance:  Provides support and staffing/coverage for LT program locations as applicable. Other duties as assigned   Other duties   Contribute to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.     Qualifications  Preferred education and experience:   Bachelor’s degree in nonprofit management, human resources, or related field preferred. Minimum of 2 years experience in volunteer coordination or program support, preferably in a youth-serving organization. Familiarity with volunteer management software and scheduling tools.  Job Competencies  Communication: Strong interpersonal and communication skills, both written and verbal. Collaboration: Ability to work collaboratively with diverse groups of volunteers and staff. Organization: Excellent organizational and time management skills. Technical expertise: Proficiency in Microsoft Office Suite and database management. Time management: Ability to handle multiple tasks and adapt to changing priorities. Ethics:  Demonstrated ability to maintain confidentiality and professionalism. Developing others: Experience in training and onboarding volunteers. Relationship Management: Experience working in a collaborative environment with teammates at all levels; ability to promote and sustain positive workplace values and relationships. Interpersonal Skills: Ability to perform well under pressure and stay calm and composed when faced with challenging situations. Flexibility: Able to adapt to change and learning new systems and processes.   Tolerance for emergent work. Able to work flexible hours when necessary, including nights and weekends, to meet key development, design, and implementation deadlines.   Organization Competencies  Alignment with Queen’s legacy:  Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.  Hoʻomau i ka ʻImi Naʻauao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.   Hoʻike i na Manaʻo Pono (Effective Communication):  Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.    Noʻonoʻo loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations Hoʻo kumu aʻe  or ʻImi hakuhia (Innovation):  Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.  Pilina Hoʻohana a me ka Hana Hilinaʻi (Building Relationships and Creating Trust):  Manages relationships to create optimal opportunities and move the organization forward. Alu Like i ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives. Hoʻonui i ka ʻIke (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.   Travel Requirements:   Ability to travel to kīpuka and other locations, both in and out of state, for required for meetings, conferences and events.    Mental and Physical Demands:   Ability to lift 25+ pounds.  Requires being outdoors in the sun and/or rain for extended periods of time.  Ability to swim and work on uneven surfaces.  Requires sitting indoors for extended periods of time.  Ability to work weekends when needed.  Terms and Conditions of Employment   As a condition of employment, employee will be subject to LT’s policies and procedures.     Job Title: Manager, Volunteer Program   Reports to:  Managing Director, Policy, Practice and Learning  FLSA Status: Exempt  Aligned Executive: Chief People Officer  Kīpuka: Liliʻuonamoku  Department: Policy, Practice and Learning