Senior Case Management Support Specialist (103179)

LSF is seeking a talented Senior Case Management Support Specialist who wants to make an impact in the lives of others.

The Senior Case Management Support Specialist (SCMSS) will provide mentorship, guidance, and training to Case Management Support Specialists. The primary focus of the role is to assist Case Managers in the provision of services to families to assist with the retention of case managers. This role will include assisting with developing, tracking, and monitoring progress on contract measures.

The SCMSS will hold all duties of a Case Management Support Specialist with assignments to specific cases and/or unit to perform a range of administrative tasks that focus on assisting Case Managers in the provision of services to families to assist with retention.

• Actively provide mentorship, guidance, and training to CMSS staff.
• Supports the case management team in promoting efforts to achieve team and performance goals.
• Work closely with the management team to aide in improving processes and work flow.
• Utilizes various software applications to compose and/or type letters, memos, reports, and other documents.
• Request records, reports, and other documents from various providers for children and adults in active cases. Track records requests and follow up on not received records. Entering in records results into Florida Safe Families Network (FSFN) medical tabs and entering Chronological notes of said activities within 48 hours of the activity.
• Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed. Complete Projects that require Excel tracking.
• Contact clients and caregivers via telephone to obtain information.
• Assist when needed with completing Health Risk Assessments, Out of County Service (OCS) packets, and ICPCs when needed.
• Assist in completing outstanding issues on the daily Data Discrepancy report and maintaining FSFN education and medical tabs as requested.
• Assist in sending client service referrals, gathering documents for packets, completion of exit surveys, High End packets, Child Resource Record packets, drug screen requests, birth certificate and social security card requests and other administrative requests.
• Operates a range of office machines such as photocopiers, computers, and faxes.
• Files papers and documents so that they can be easily found when needed.
• Accurately documents all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.
• Submits purchase of service requests to the lead agency and provides clients with timely referrals to services. Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintains regular contact with service providers and documents service progress in FSFN.
• Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members.
• Organize, prioritize, and complete all work assignments by the established deadlines.

• Courtesy: Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work.
• Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training: Attend and successfully complete all mandated training courses.
• Confidentiality: Adhere to all confidentiality rules.
• On-Call: Perform on-call responsibilities as assigned.

• Perform other related duties and special assignments as required.
• Complete a minimum of 40 hours of training each full year of employment.
• Complete agency web-based courses as required.

• Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.
• Valid driver’s license and appropriate auto liability insurance required.

Minimum of a High school diploma or GED.

At least two years of prior Case management/Child Welfare experience required.

• Excellent written and verbal communication skills.
• Ability to remain professional and composed in a fast-paced, high stress work environment
• Must be proficient in Microsoft Excel, Outlook and Microsoft Word.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Professional appearance and behavior including, but not limited to, reporting to work at the scheduled time, working as scheduled and seldom being absent from work;
• Effective problem-solving techniques, tackles issues directly, and makes sound and timely decisions based on factual information.
• Ability to work as a team member.
• Effective organization and time management skills.
• Ability to prioritize multiple tasks and projects.
• Adherence to professional ethics;
• Ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals both over the telephone and in face-to-face contacts.

• Reports directly to and follows directives of Case Management Supervisor.
• Works cooperatively with Assistant Program Director, Program Director, other Case Managers and Supervisors, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff.
• Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
• Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.