Digital Sales Supervisor

Indonesia·Jakartamid

OtherSales Supervisor

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Quick Summary

Overview

About LuxehouzeLuxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty.

Key Responsibilities

Lead and supervise the digital sales team across WhatsApp, chat, social commerce, and other digital channels. Ensure service excellence standards — response time SLA, personalization, tone consistency & luxury/hospitality standard communication.

Technical Tools

segmentb2cecommerceperformance-management

Responsibilities

~1 min read

→Lead and supervise the digital sales team across WhatsApp, chat, social commerce, and other digital channels.
→Ensure service excellence standards — response time SLA, personalization, tone consistency & luxury/hospitality standard communication.
→Monitor and optimize sales conversion funnel from inquiry to payment & follow-up stages.
→Develop and enforce digital selling scripts, objection-handling guides, and follow-up playbooks.
→Analyze daily / weekly sales performance, lead status, and conversion metrics; propose actionable improvements.
→Conduct regular coaching, roleplay, and performance reviews to build team sales capabilities.
→Collaborate with Digital Marketing, CRM & Operations teams to ensure lead quality, seamless handover, and customer journey consistency.
Implement data-driven improvements to boost conversion, upsell, and cross-sell opportunities.
→Ensure all digital touchpoints reflect premium/luxury customer experience standards.
Report on KPIs: inquiry-to-conversion rate, average handling time, upsell ratio, CSAT/NPS.

Requirements

~1 min read

Bachelor’s degree in Business, Marketing, Communications, or related field.
Minimum 3–5 years experience in digital sales / ecommerce sales / chat commerce / luxury retail or similar.
Proven track record in improving sales conversion & service experience performance.
Strong leadership, coaching, and performance management skills.
Excellent communication & customer engagement — service-minded with sales-driven mindset.
Familiar with CRM, WhatsApp Business/Meta Suite, Live Chat, and Digital Sales Dashboard analytics.
Fluent in English & [Bahasa Indonesia/Mandarin will be a plus/etc].
Strong analytical & problem-solving ability.
Data-driven mindset with high execution speed.
Customer-obsession with high attention to detail & personalization.
Experience in luxury, premium retail, or high-ticket B2C segment is a plus.