Graduate Scrum Master

Job Role: Graduate Scrum Master

Location: Skopje

Reporting to: Head of Technology Transformation

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as

• Blood Centers
• Plasma Centers
• Transfusion Services
• Tissue Banks
• Stem Cell Labs
• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals)

The Graduate Scrum Master supports Agile delivery across one or more product teams, taking ownership of day-to-day Scrum ceremonies and team coordination. This is a structured graduate role designed to develop deep expertise in Agile facilitation, team dynamics, and delivery practices, with hands-on responsibility from day one and mentoring from the Scrum Masters.

Key Responsibilities:

    1. Facilitation & Ceremony management

• Organise and facilitate core Scrum ceremonies: Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives
• Maintain a consistent ceremony cadence and ensure meetings are purposeful and time-boxed
• Communicate clearly within the team and escalate impediments to the appropriate stakeholder when needed

    2. Team support & dynamics

• Observe and contribute to a positive, collaborative team environment
• Onboard new engineering team members to team ways of working and Agile practices
• Foster basic team discipline around agreed norms, sprint commitments, and delivery practices

    3. Tools & Delivery visibility

• Maintain work visibility in tools such as Jira, ensuring the board reflects current work and team status
• Track and report on basic team metrics including sprint progress, planned vs unplanned work, and velocity

    4. Collaboration & Cross-team coordination

• Work closely with the Product Owner, Head of Service, Team Lead and team members to support delivery
• Support Backlog refinement and Sprint planning sessions and contribute to Sprint readiness
• Identify and flag dependencies and coordination needs across teams

Objectives:

Performance in this role will be assessed against the following measurable indicators:

• Sprint Metrics report: Delivered within 4 working days of sprint end, covering sprint progress, planned vs unplanned work, velocity, backlog trend, actual vs planned capacity with 100% accuracy
• Quarterly Metrics overview: Delivered within 2 weeks of quarter end, providing a summary of delivery trends and metrics across the quarter with 100% accuracy
• Ceremony adherence: % of ceremonies facilitated on time (within Sprint duration) and to agenda
• Board Health: Accuracy and currency of team board in Jira through the Sprint duration and at Sprint closure

Leadership behaviors & Competencies:

The following behaviors are expected of the Graduate Scrum Master from day one and will be developed over time:

• Demonstrates a proactive, growth-oriented mindset, seeks to understand before acting
• Builds credibility through reliability and consistency in daily commitments
• Applies servant leadership principles, puts team needs and delivery outcomes ahead of personal visibility
• Communicate with clarity and confidence across different levels of the organisation
• Manages competing priorities calmly and transparently

Development in Role:

This role is designed as a structured development pathway. The Graduate Scrum Master will receive:

• Mentoring and coaching from the Scrum Masters within the department
• Exposure to SAFe PI Planning, cross-team ceremonies, and programme-level Agile practices
• Progressive increase in facilitation scope and team ownership over time
• Regular feedback through 1:1s and mentorship sessions focused on growth and performance

Previous experience & Qualifications:

Required:

• Degree in a relevant field (Business, Computer Science, Information Systems, or similar)
• Demonstrated interest in Agile, Scrum, or project/delivery coordination
• Strong communication and interpersonal skills
• Organised, detail-oriented, and comfortable working in fast-paced environments

Desirable:

• Exposure to Scrum or Agile frameworks through study, internship, or extracurricular experience
• Familiarity with tools such as Jira, Confluence, or similar
• Any Agile-related certification (e.g. PSM, PSPO, SAFe) is an advantage

What you can expect from us:

• Comfortable, friendly, professional, and supportive work environment;
• Hybrid work model with a minimum of 2 days per week in the office.
• Private health insurance, sponsored sports and fitness activities, a free meal, fruit and beverages at the office;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes