Senior Analyst, Agency Business Management

This role sits in the CAO office as the business management and execution engine for the Agency agenda. You will turn the CAO's priorities and ideas into structured projects, drive cross-functional delivery, prepare business insights, and act as the CAO's communicator in both Vietnamese and English.

• Translate CAO's directions and ideas into project plans with clear objectives, scope, owners, milestones and tracking.
• Drive end-to-end delivery with cross-functional teams within Agency
• Monitor progress, escalate risks and blockers early, and report project status and post-implementation results to the CAO.

• Work with ASBD team to prepare the CAO's business review materials: performance packs, EMT/regional updates, board and committee decks.
• Run governance for the CAO office - agenda, pre-reads, minutes, decision and action logs, with disciplined follow-through to closure.
• Act as the single point of contact between the CAO office and internal functions, sales regions and the agency force.
• Support the CAO's schedule, meeting and travel priorities to keep focus on the highest-value business agenda.

• Draft and edit the CAO's communications: memos, announcements, speeches, talking points, townhall scripts and messages.
• Provide Vietnamese - English translation and interpretation for the CAO in meetings, field visits and written materials.
• Ensure Agency messages are consistent, timely and aligned across sales regions and support functions.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.