FLEX Senior Manager, Revenue Management Workshop Facilitator

Education and Experience  

Required 

• 4-year degree from an accredited university in Hospitality, Business, or related field. 

• 5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance 

• Prior experience supporting training sessions, workshops, or knowledge sharing forums 

Preferred  

• Working knowledge of central reservation systems, revenue management systems, or hotel property operations. 

• Comfort facilitating discussions and presenting to groups in a virtual environment. 

• Exposure to system deployments, upgrades, or property transitions. 

• Previous experience in training delivery, facilitation, or instructional development. 

• Detail oriented with the ability to follow standardized processes and materials. 

• RM Workshop facilitation materials (slide decks, participant guides, activity sheets) 

• Technology proficiency in Amadeus CRS and related reporting tools (MiNT), Product Catalog, Land It task management, and ServiceNow / Power of M  

CORE WORK ACTIVITIES  

Workshop Facilitation & Training Delivery 

• Cofacilitate and, as experience grows, lead remote Revenue Management workshops using standardized facilitation materials and agendas. 

• Deliver hands-on training sessions covering core ACRS concepts, including rate plans, inventory setup, and policy basics. 

• Support interactive exercises, system walkthroughs, and knowledge checks to reinforce participant understanding. 

• Adjust delivery approach to meet varying participant needs, with guidance from senior facilitators. 

ACRS Setup & Readiness Support 

• Support Revenue Managers during pre-go-live activities, including validation of migrated data and review of system configurations. 

• Assist with identifying configuration gaps and documenting issues for follow-up. 

• Provide guidance on established best practices for rate plan mapping, policy assignment, and inventory categorization. 

• Escalate system or process issues to senior SMEs or deployment leads as appropriate. 

Stakeholder Support & Communication 

• Partner with continent senior facilitators, deployment teams, and Revenue Managers to ensure a positive workshop experience. 

• Communicate system concepts clearly and professionally, using approved language and materials. 

• Capture participant questions, feedback, and common challenges to support continuous improvement efforts. 

• Contribute to a supportive and collaborative learning environment. 

Materials & Continuous Improvement 

• Leverage existing workshop materials, participant guides, and job aids to ensure consistent delivery. 

• Provide input and suggestions to improve training content, exercises, and documentation. 

• Maintain familiarity with the Revenue Manager Task List and required pre- and post-workshop activities. 

• Stay informed on ACRS updates and evolving Revenue Management practices relevant to training delivery.