Front Office Shiftleader (m/f/d)

GermanyGermany·Sindelfingenlead
OtherFront Office
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Quick Summary

Key Responsibilities

Welcoming, assisting,

Technical Tools
OtherFront Office

 

  • Completed vocational training in the hospitality industry 
  • Solid professional experience at the Front Desk; initial experience in shift leadership is an advantage 
  • Passion for delivering excellent guest service and working with people 
  • Positive attitude and open, professional communication skills 
  • Very good German and good English language skills 
  • Experience with OPERA and common Microsoft Office applications is desirable 
  • Ability to lead and motivate the team responsibly during shifts 

Responsibilities

~1 min read
  • →Welcoming, assisting, and advising our international guests 
  • →Handling guest check-in and check-out procedures 
  • →Receiving and forwarding telephone calls 
  • →Preparing VIP arrivals and maintaining guest loyalty profiles 
  • →Managing guest feedback in both German and English 
  • →Professionally handling guest requests and complaints 
  • →Ensuring smooth Front Desk and At Your Service operations 
  • →Coordinating and supporting team members and trainees during shifts 
  • →Ensuring compliance with service, quality, and company standards 
  • →Taking on leadership responsibilities within the daily operational business 

What We Offer

~1 min read
✓Comprehensive onboarding at the start of your employment
✓A pleasant working environment with international colleagues
✓Holiday and Christmas bonuses in accordance with the collective bargaining agreement
✓Annual performance-based salary increases subject to qualifying length of service
✓Meals provided in our in-house staff restaurant, "Meet & Eat"
✓Recognition programs for outstanding performance, such as "Employee of the Month," including corresponding rewards
✓Free use of our underground parking garage
✓Access to our internal digital learning platform with more than 5,000 training courses, as well as development opportunities through our academies and support for external training programs
✓Free uniforms and uniform cleaning service
✓Opportunities to participate in social responsibility and community projects

Location & Eligibility

Where is the job
Sindelfingen, Germany
On-site at the office
Who can apply
DE

Listing Details

Posted
October 6, 2026
First seen
October 6, 2026
Last seen
October 6, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
56%
Scored at
October 6, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Front Office Shiftleader (m/f/d)