Account Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Reporting to the Sr. Manager, Account Operations, the Account Operations Manager is responsible for customer relationships, projects and programs. Acting as the primary operations contact for a CoverMyMeds product portfolio supporting our pharmaceutical manufacturers medication Access & Affordability strategies, he/she is responsible for delivering an outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency.

This person must be able to work effectively with individuals in both business and technical roles and must have the ability to manage contractual obligations of customer and navigate across the various functions of the business.

• →Collaborates with peers across Commercial, Account Management, Implementations, Product, Finance, and others as needed to ensure successful implementation of solutions and client transition. Demonstrate the Win as One mindset by building collaborative relationships with teams across CMM and McKesson.
• →Fosters a culture of continuous improvement and operational excellence.
• →Follows best practices within account operations team to ensure consistent, high quality and repeatable customer experience, including customer engagement, program tracking and management, and program/contract accuracy and management.
• →Works with data teams to assess and optimize programs and solutions.
• →Ensure that recommendations are implemented correctly and monitored for success.
• →Monitors and manages established SLA’s. Coordinates with business partners to create improvements to program data/reports where needed.
• →Serves as first point of contact for day-to-day program support and issues.
• →Ensures the customer is satisfied with projects and services by managing timelines, expectations and ensuring compliance with contractual agreements. Involves team members as needed to resolve issues and escalates as necessary.
• →Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation.
• →Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.
• →In conjunction with Commercial peers, provides customer with proactive consultative services on program design, strategy and revenue generating & cost saving opportunities.
• →Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.

• Education/Training – Degree or equivalent experience.
• Business Experience – 2+ years of customer support/account operations experience and healthcare experience preferably within the medication access/affordability fields
• Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
• Specialized Knowledge/Skills – Healthcare, Prior Authorization; Payer and Pharmacy knowledge a plus.
• History working with customers and cross functional teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

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