Lead Service Delivery Manager, SAP Platform

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role 

This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment. 

What You’ll Do 

• Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS. 

• Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively. 

• Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact. 

• Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures. 

• Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data. 

• Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions. 

• Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities. 

• Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery. 

Basic Requirements 

• 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience. 

• Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment. 

• Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management. 

• Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement. 

• Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications. 

• Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms. 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience. 

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.