UI Professional VII Supervisor

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe Maryland Department of Labor, Division of Unemployment Insurance, is seeking qualified and motivated individuals to fill the full-time, permanent position of UI Professional VII Supervisor. This position is responsible for coordinating, reviewing, and directing the work of a unit of UI Professionals who take and process unemployment insurance claims, respond to claimant inquiries, conduct fact-finding interviews, and complete non-monetary determinations in accordance with established guidelines, policies, and procedures. This recruitment will be used to fill current and future vacancies within the Division. An eligible list of candidates will be maintained for one year following the closing date of the announcement.\r\n\r\n\r\n\r\nThe UI Professional VII Supervisor plays a critical role in supporting the effective administration of Maryland’s unemployment insurance program. Through leadership, guidance, and oversight, this position ensures that staff carry out their responsibilities accurately, consistently, and efficiently while providing quality service to claimants. The supervisor promotes compliance with applicable laws, regulations, and established procedures while supporting timely claims processing, sound decision-making, and the fair and consistent delivery of unemployment insurance services to Marylanders.\r\n\r\n\r\nThe Maryland Department of Labor is committed to fostering a diverse and inclusive workforce. Spanish-speaking candidate are strongly encouraged to apply.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

GRADE

STD0018

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201\r\n

Main Purpose of Job

Supervise and coordinate the efforts of a unit comprised of Claim Center UI Professionals 1-V to provide high-quality, customer-focused services that regulate the distribution of Unemployment Insurance benefits in accordance with established guidelines, to support the economic stability of the state.

POSITION DUTIES

Prepare regular reports for the UI Claim Center Director or the Director of Benefits for MD UnemploymentInsurance to indicate the workload and support adjustments in staffing. Foster a business-friendly environmentby leading an Unemployment Insurance team in the event of a bulk claim situation at a business site to assist inprocessing claims related to mass layoffs or holiday plant closings. Process daily error reports to ensure timelyand quality determinations/decisions. Investigate operational problems and propose solutions to the UI ClaimCenter Director. Monitor corrective action plans to ensure compliance with the terms of the plan. Compileand maintain legible, accurate records documenting the progress of individual staff and conduct and completethe evaluations of an assigned unit of UI Benefit Professionals, utilizing the Performance Evaluation Program(PEP) process. Ensure corrective action is taken, as warranted, utilizing the Performance Improvement Plan(PIP) process. Initiate progressive disciplinary actions subject to the review of the UI Claim Center Directorand the Director of MDUI Benefits, when necessary. Recommend personnel actions to the UI Claim CenterDirector and the Director of MDUI Benefits regarding issues that involve individual staff, such as promotions,probations or disciplinary matters. Approve and deny leave requests from subordinate staff dependent uponworkload constraints and according to established policy. Approve and sign monthly and Workday biweeklytime sheets. May provide technical assistance to Department of Information Technology (DoIT) and theUnemployment Insurance Training Coordinator. May participate on interview panels to select new employees.\r\n

MINIMUM QUALIFICATIONS

Experience: Ten years or nine years of experience, six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program. \r\n\r\n\r\nNotes:\r\n\r\n1. Candidates may substitute an additional six years of experience in administrative staff or professional staff work for the four additional years of experience. One year of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures.�\r\n2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) for the required experience.�\r\n3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.\r\n \r\n\r\n

SELECTIVE QUALIFICATIONS

\r\nApplicants must meet the selective qualification(s) to be considered.�Include clear and specific information on your application regarding�your qualifications.�\r\n\r\n\r\nMust have One year experience with of MD Unemployment Insurance benefit system BEACON\r\n\r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\nPreference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.�\r\n\r\n\r\n\r\n Four years of supervisory experience���\r\n Experience working with Microsoft Word, Excel and PowerPoint\r\n\r\n\r\n\r\n\r\n\r\n\r\n

LIMITATIONS ON SELECTION

Applicants must meet the selective qualification(s) to be considered.�Include clear and specific information on your application regarding�your qualifications.\r\n\r\n This recruitment is limited to current employees of the Maryland Department of Labor\r\n\r\n\r\n\r\n\r\n

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.�\r\n\r\n\r\nAll candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.�\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.\r\n\r\n\r\nResumes are acceptable as additional information only, however, the application must be completed in its entirety or it will be subject to rejection.��\r\n\r\n\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.��\r\n\r\n\r\n\r\nFor positions that require Bachelor/Master Degree etc:�\r\nEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932- 3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. ***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.\r\n

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:\r\n\r\n● Flexible hours and hybrid teleworking�\r\n● Paid holidays 12-13 per year�\r\n● Generous paid leave package (annual, sick, personal and compensatory leave)�\r\n● State Pension ('defined benefit' plan)�\r\n● Tax-deferred supplemental retirement savings plans (401(k) and 457)\r\n● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services�\r\n● Flexible Spending Account plans for Health Care and Daycare�\r\n● State Employees Credit Union�\r\n\r\n

FURTHER INSTRUCTIONS

\r\nU.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\n\r\n\r\nPLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION�\r\n\r\n\r\nCompleted applications, required documentation, and any required addendums may be mailed to:���\r\nDepartment of Labor Office of Human Resources���\r\nAttn: 26-001166-0002/ (UI Professional VII/CW)��\r\n100 S. Charles Street Baltimore, MD 21201���\r\n\r\n\r\nThe MD State Application Form can be found online Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r\n\r\n\r\n\r\n\r\n\r\n