Strategic Customer Operations Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Responsible (end-to-end) for the operational Order to Cash (OTC) performance with segmented accounts; this includes a personalized touch towards key customers.
• →Act as a key operational contact for assigned Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries.
• →Monitor and report on operational performance metrics, including open orders, backorders, deliveries, returns, and disputes.
• →Identify improvement areas (e.g. price discrepancies, split deliveries, back-order etc.), root causes and drive improvements. Partner with internal stakeholders on identifying and executing on business opportunities and/or service improvements (e-business, default delivery services, etc).
• →Prepare regular customer updates and operational reports, ensuring clear and proactive communication.
• →Work closely with Customer Service, Supply Chain, Warehouse, Finance, and Sales teams to facilitate timely issue resolution.
• →Assist with continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.
• →Maintain accurate records and support process compliance across customer-facing operations.
• →Escalate emerging risks, service concerns, and customer issues where appropriate.
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• High school certificate (Year 12) is minimum education requirement
• 2 years relevant experience in customer service or technical support.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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