Digital Client Success Manager

At Taivo, we’re bringing together the industry’s leading technology solutions to power the businesses behind branded merchandise. Our trusted products—including OrderMyGear, OneSource, Printavo, GraphicsFlow, and Clarity—help distributors, decorators, printers, sign shops, suppliers, and team dealers manage and grow their businesses. By connecting these solutions in one ecosystem, we’re building a better way for the industry to work, grow, and deliver exceptional experiences to their customers.

• Develop strong, trusting relationships with a large volume of clients. Regularly take scheduled Zoom meetings and phone calls with clients to understand their needs and challenges. Proactively schedule meetings and outreach to identified clients to recommend growth strategy.
• Maintain knowledge of accounts, including their goals, tech stack, current initiatives, and performance
• Identify and execute data-driven growth opportunities within the account base, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users.
• Train new and existing Sales Representatives within accounts on new product features, best practices, and overall online store processes. Conduct product- and use-case-specific training sessions.
• Monitor accounts for potential health risks. Leverage and execute risk playbooks.
• Update and maintain account Salesforce data regularly.
• Collaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.

• Bachelor's degree or equivalent work experience in a client-facing role 
• 1+ years of  experience in Client Success, Account Management, or Sales. Experience ina SaaS environment preferred.
• Proven time management and multitasking skills in order to handle multiple tasks and clients/clients at once
• Strong organizational skills and attention to detail
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels
• A team player who is coachable, takes initiative, and has a curious mindset.
• Comfortable working in an ever-evolving environment
• Up to 15% travel required
• U.S. Citizen or Permanent Resident status required
• Visa Sponsorship not available

• Experience with Zendesk, Zoom, and Google Suite products is a plus